In Short:
When recording conversations, businesses must comply with UK GDPR and the Data Protection Act 2018, as voice recordings are personal data. Clear privacy notices, lawful bases for processing, and secure data handling are essential. Businesses can prevent the use of unauthorised recordings, especially in employment settings, through contractual agreements.
Tips for Businesses:
Ensure your business has a clear policy on recording conversations, particularly with employees. Provide clear notices about why recordings are being made, how long they’ll be kept, and how they’ll be secured. Review your employee contracts to prohibit unauthorised recordings, especially in sensitive situations like disciplinary meetings.
Summary:
This article covers the legal rules for recording conversations in the UK, including the requirements for businesses under UK GDPR and the Data Protection Act 2018. It explains how businesses can use recorded conversations in litigation, prevent unauthorised use, and protect their interests in relation to employee recordings. The content is provided by LegalVision’s business lawyers, who specialise in advising clients on data protection and employment law.
When you run a company, you may find that there comes a point when you need to record a conversation. For example, as part of the training needs in your business. Alternatively, you may find that your employees record conversations, which you had not expected to be secret recordings. Perhaps you do not know the laws around recording conversations, but this is important to understand. In addition, as a business, at some stage, you could face court litigation,n such as for a business dispute. If so, you may have recorded conversations of your own you wish to include as evidence or alternatively, the other party in the business disagreement may want to include a recorded conversation. This article will, therefore, explain recording conversations in terms of legal rights and litigation.
Can My Business Record Conversations?
A key legal framework for a business recording conversations is the UK General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018 (DPA), as recordings that contain voices or people’s faces constitute personal data that businesses must handle lawfully. When recording conversations, businesses must establish a lawful basis for processing (such as legitimate interests for service quality or training purposes), provide clear privacy notices explaining the recording’s purpose and retention, and implement appropriate data security measures.
Businesses must also respect the rights of data subject including the right to access and the right to request erasure. If sharing recordings with third parties – including during litigation – companies need a separate lawful basis for disclosure and must update their privacy notices accordingly.
Can I Use Recorded Conversations in Litigation?
Recorded conversations may be used in court in certain circumstances. The courts have discretion over whether any such recordings are admissible as evidence. If you are seeking to rely on a recording in court, you will need to prove that the recording is relevant to the issues in dispute. You will also need to prove that the recording is genuine and unaltered. Even if legal to make, secretly recording conversations may impact their weight as evidence and could have significant employment or relationship consequences. The judge has to balance the use of a recording that was not obtained with consent or obtained secretly with the need to get to the truth of the court proceedings.
Continue reading this article below the formCan I Prevent the Use of Recorded Conversations?
It is possible to prevent the use of recorded conversations by someone publishing the recording. You can do this by obtaining an injunction from a court, which could result in a claim for damages from the recording. However, if it is argued that disclosing the recording is in the public interest, then inclusion may not be possible.
As a business, it is also important to note that you may be able to prevent the use of recordings that your employees may try to make. Sometimes, employees secretly record meetings they have, such as disciplinary or grievance meetings. When they do this, they may try using these during employment litigation in an employment tribunal. To prevent the use of recorded conversations in these instances, you should include a ban on recording these conversations as part of your employees’ employment contracts.
This factsheet outlines the steps for notifying the ICO and affected individuals about personal data breaches.
Key Takeaways
You should be aware of the legal rules governing the recording of conversations, both as an individual and a business. As an individual, you can record conversations, but you will need consent if you share these with a third party. Businesses must comply with UK GDPR and the Data Protection Act 2018 when recording conversations, as voice recordings constitute personal data requiring a lawful basis for processing and clear privacy notices. Companies should implement clear policies for employee recordings and avoid covert recording without a strong justification.
Recorded conversations can be used as evidence in litigation, with judges having discretion under CPR Rule 32.1 to balance privacy concerns against the need to establish facts. Businesses can prevent unauthorised recordings by including contractual prohibitions in employment agreements and may seek injunctions to prevent publication of recordings, though public interest considerations may override such restrictions.
If you need help understanding the recording of conversations related to legal rights and litigation in the UK, LegalVision provides ongoing legal support for all businesses through our fixed-fee legal membership. Our experienced lawyers help businesses across industries manage contracts, employment law, disputes, intellectual property, and more, with unlimited access to specialist lawyers for a fixed monthly fee. To learn more about LegalVision’s legal membership, call 0808 196 8584 or visit our membership page.
Frequently Asked Questions
Yes, as a business, you and your employees/contractors must provide clear notice when recording customer calls. Under UK GDPR, you need to inform data subjects when collecting their personal data, which includes voice recordings.
Generally, no. Covertly recording employees raises significant legal issues under UK GDPR and employment law. Employees have a reasonable expectation of privacy at work.
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