Stour Case Study | LegalVision UK

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Stour is a UK Mobile Network Operator (MNO) offering innovative communication solutions to major telecommunications and technology providers. Chief Commercial Officer Robert Jones joined the company seeking reliable legal support to match what he'd experienced at larger organisations, but at a sustainable cost for a smaller business.

Coming from BT where he had dedicated legal resources, Robert needed a partner who could understand Stour's business, provide consistent support, and help establish robust legal frameworks. LegalVision's membership model offered the perfect solution, providing fixed-fee legal services with dedicated lawyers who took time to learn the business, whilst delivering faster turnarounds than traditional legal departments. This support was crucial when Stour launched Brand Assure, a verification service, which ensuring that SMS and RCS senders are legitimate, helping mobile networks reduce fraud and build trust.

LegalVision has quickly become an extension of our business. We have a fixed cost, but still work closely with a small group of lawyers who understand our products, priorities and industry. The membership has helped us get organised, update our core agreements and negotiate high-value agreements with major telecom and technology partners. We moved from a one-year contract to a three-year agreement because the value was obvious. It has been a brilliant experience.

– Robert Jones, Chief Commercial Officer, Stour

Finding Sustainable Legal Support for Growth

Challenge

Finding Sustainable Legal Support for Growth

After joining Stour from BT, Robert faced a significant challenge. The company’s existing legal firm charged £350 per hour, creating a disincentive to seek necessary legal advice. As Stour launched Brand Assure and negotiated major contracts, proper legal frameworks became essential to enable growth and manage regulatory risk.

Solution

Fixed-Fee Membership with Dedicated Support

LegalVision’s membership model provided the ideal solution, combining fixed costs with personalised service. Stour was impressed with the time LegalVision’s lawyers invested in understanding the telecommunications business and its unique regulatory environment. The membership included contract management through LegalVision’s platform, providing organised document storage and streamlined workflows. LegalVision also demonstrated flexibility by collaborating with Stour’s specialist regulatory firm, where telco-specific expertise was required, whilst handling day-to-day legal work efficiently.

Result

Enhanced Legal Capability and Confident Expansion

Within months, Stour experienced such positive results that they extended their membership from one year to three. The company achieved significant cost savings compared to hourly billing, whilst actually increasing its use of legal services. This allowed them to establish legal frameworks, negotiate contracts with major telecom providers, and confidently launch Brand Assure with comprehensive legal protection.

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