Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about any legal services provided by us, please contact any member of our staff, or contact us via our website.
If you have a complaint or dispute about our legal services, legal costs or professional fees, please discuss your concerns with us to give us the opportunity to resolve the issue promptly and without it adversely impacting our business relationship.
If the issue is not resolved within:
- one year from the date of the act or omission being complained about; or
- one year from the date when you should have realised that there was cause for complaint, you have the following avenues of redress:
- you may complain to the Legal Ombudsman about our services, costs and/or fees; and
- if your complaint has been brought and the above complaint procedure has been exhausted, you agree that:
- we cannot settle the dispute;
- there are alternative dispute resolution approved bodies exist, such as Pro Mediate, which would be competent to deal with the complaint; and
- we do not agree to use Pro Mediate or any other alternative dispute resolution approved body, as we believe the Legal Ombudsman scheme is the most suitable body for complaints about legal services in the United Kingdom.
We will ensure that complaints are dealt with promptly, fairly and free of charge.
