{"id":3432,"date":"2022-06-01T02:46:23","date_gmt":"2022-06-01T01:46:23","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=3432"},"modified":"2024-04-16T08:13:58","modified_gmt":"2024-04-16T07:13:58","slug":"poor-performance","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/employment\/poor-performance\/","title":{"rendered":"How Should Employers Deal With Poor Performance in the UK?"},"content":{"rendered":"<p>As an employer, it can be uncomfortable for you to deal with poor performance. When raising the issue with an employee, it is likely to cause a strong emotional reaction. So, you need to take a tactful approach. You must understand how to deal with poor performance and must do so fairly. Otherwise, you could face an employment tribunal claim for possibly unfair dismissal or distention, for example. Managing poor performance well helps your business to improve productivity. This article will explain how to deal with the poor performance of your employees. It will explain what poor performance means and how to deal with it, including the basic steps to take.<\/p>\n<h2>What is Poor Performance?<\/h2>\n<p>Poor performance is when an employee is not reaching the standards set out in their <a href=\"https:\/\/legalvision.co.uk\/employment\/importance-employment-contracts\/\">employment contract<\/a>. This is because there is an issue with their ability to carry out the role. For example, perhaps an employee has not fulfilled the role&#8217;s requirements or is not working to the standard required. Ultimately, poor performance is a capability issue.\u00a0<\/p>\n<div class=\"box box--icon box--info\">\n<p>Where poor performance is an issue, your employee usually has no control over it and does not mean to perform poorly. They may be trying their hardest but are still unable to reach the standards you require of them.<\/p>\n<\/div>\n<h2>How to Deal With Poor Performance?<\/h2>\n<p>If you have a performance management procedure in your workplace, you should use this to deal with any performance issues from your employees. Your <a href=\"https:\/\/legalvision.co.uk\/employment\/employment-policies\/\">workplace policy<\/a> should state whether or not you have this.<\/p>\n<p>Where you do not have a performance management procedure, you should follow a procedure that focuses on improving your employee\u2019s performance. This will allow your employee to improve and prevent any additional issues from occurring. In addition, you should document how your business will deal with poor performance, which can help suggest best practices for managers.<\/p>\n<p>When following a procedure for tackling poor performance, you must ensure that it is fair. This is crucial because if your employee\u2019s poor performance results in dismissal later down the line, you need to demonstrate that your decision had a fair reason and followed a fair procedure. Notably, you should also follow the <a href=\"https:\/\/www.acas.org.uk\/acas-code-of-practice-for-disciplinary-and-grievance-procedures\/html\">Acas Code of Practice<\/a> on Disciplinary and Grievance Procedures.<\/p>\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+448081968584\" class=\"not-prose\">0808 196 8584<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    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Tackle Poor Performance Early On<\/h3>\n<p>Ensuring that you attempt to deal with poor performance earlier rather than later can prevent the situation from getting out of hand. The earlier you express your concern, the more chance your employee has to resolve the issues.<\/p>\n<h3>2. Have Conversations With Your Employees<\/h3>\n<p>Where poor performance is an issue, you should give feedback to your employee and clarify what you expect of them. Importantly, feedback should be honest.\u00a0<\/p>\n<p>Likewise, be sure to clarify what the performance issue appears to be, how serious it is and how long it has been going on. You should also ask your employees questions to understand the situation wholly. Finally, you should be careful how you approach the conversation as you do not know what might be happening in the background to contribute to their poor performance.<\/p>\n<h3>3. Investigate the Issue<\/h3>\n<p>Additionally, it is essential to <a href=\"https:\/\/legalvision.co.uk\/employment\/conduct-disciplinary-investigation\/\">conduct an investigation<\/a> where poor performance leads to dismissal. A capability dismissal will require you to show that you have reasonable grounds to believe your employee is not capable of performing honestly, and an investigation will allow you to gather evidence to prove this. For example, you could obtain appraisal data and reports. You should then let your employer know the investigation results and any issues revealed as well as possible actions resulting from these.<\/p>\n<h3>4. Hold a Meeting<\/h3>\n<p>You may need to hold a formal capability meeting due to your investigations. If you do, your employee has a right to be accompanied to this and should have time to prepare for the meeting. A first meeting is unlikely to warrant any dismissal based on performance but instead might result in a warning with suggested ways to improve performance. You should try to find a solution to the poor performance and be as specific as possible about what solution or change you are seeking.<\/p>\n<h3>5. Allowing Time to Improve<\/h3>\n<p>Further, you should allow your employees time to improve in a reasonable period and hold review meetings. You should also offer support to your employee to aid them in improving, such as through training. Likewise, any targets you give for improvement should be achievable ones. You might also consider creating a performance improvement plan which offers clear goals and methods to improve.<\/p>\n<h3>6. Final Decision<\/h3>\n<p>After giving your employees warnings and time to improve, and they still do not improve, you might consider <a href=\"https:\/\/legalvision.co.uk\/employment\/dismissing-an-employee\/\">dismissal<\/a> as a last resort. There are other options to consider, such as demotion or a completely different role.<\/p>\n<h2>Key Takeaways<\/h2>\n<p>As an employer, good performance management is crucial for a successful business, and poor performance management is part of this. Dealing with poor performance should be carried out immediately upon spotting the issues. Likewise, where you have a performance management procedure in place, you should follow this. Dealing with poor performance is about communicating and investigating issues, allowing time to improve with solid solutions and support to allow for that improvement. When dealing with poor performance, you must do so fairly in case it results in a dismissal.\u00a0<\/p>\n<p>If you need help understanding how to deal with poor performance in the UK, our experienced <a href=\"https:\/\/legalvision.co.uk\/employment-lawyers-lp\/\">employment lawyers<\/a> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents for a low monthly fee. So call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our\u00a0<a href=\"https:\/\/legalvision.co.uk\/membership\">membership page<\/a>.<\/p>\n<h2>Frequently Asked Questions<\/h2>\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1654047736843\"><strong class=\"schema-faq-question\"><strong>What is poor performance?<\/strong><\/strong> <p class=\"schema-faq-answer\">Poor performance is a capability issue meaning an employee is not reaching the standards set out in their employment contract. This could be where your employee does not meet the standard required or simply does not carry out the task.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1654047748516\"><strong class=\"schema-faq-question\"><strong>Why should an employer ensure that they deal with poor performance fairly?<\/strong><\/strong> <p class=\"schema-faq-answer\">You must always ensure that you deal with poor performance fairly. If your employee\u2019s poor performance results in dismissal, you need to demonstrate that you had a fair reason for your decision and followed a fair process.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"488c9024c8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/3432\" \/>            <input value=\"https:\/\/legalvision.co.uk\/employment\/poor-performance\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How Should Employers Deal With Poor Performance in the UK?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As an employer, it can be uncomfortable for you to deal with poor performance. When raising the issue with an employee, it is likely to cause a strong emotional reaction. So, you need to take a tactful approach. You must understand how to deal with poor performance and must do so fairly. Otherwise, you could<a href=\"https:\/\/legalvision.co.uk\/employment\/poor-performance\/\">Continue reading <span class=\"sr-only\">&#8220;How Should Employers Deal With Poor Performance in the UK?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13326,"featured_media":3207,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1988,1829,1902,2768,2025,1027","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[35],"tags":[20,21,229,449,756,757],"class_list":["post-3432","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employment","tag-small-business","tag-medium-business","tag-unfair-dismissal","tag-disciplinary-meeting","tag-poor-performance","tag-performance-review"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dealing With Poor Performance in the UK | LegalVision UK<\/title>\n<meta name=\"description\" content=\"As an employer, dealing with poor performance can be a challenging issue to manage. 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