{"id":2534,"date":"2022-03-06T21:31:42","date_gmt":"2022-03-06T21:31:42","guid":{"rendered":"https:\/\/uk.legalvision.com.au\/?p=2534"},"modified":"2024-05-17T04:05:17","modified_gmt":"2024-05-17T03:05:17","slug":"personal-data-e-commerce","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/ecommerce-online-business\/personal-data-e-commerce\/","title":{"rendered":"How to Handle Personal Data as an E-Commerce Business in England and Wales"},"content":{"rendered":"<p><span style=\"font-weight: 400\">As an e-commerce business, you must <a href=\"https:\/\/legalvision.co.uk\/data-privacy-it\/personal-data-expanding-business\/\">handle your customers\u2019 personal data<\/a> securely. This is the case even if you only work with a few clients. Indeed, after the <a href=\"https:\/\/legalvision.co.uk\/data-privacy-it\/how-does-gdpr-affect-my-business\/\">General Data Protection Regulations (GDPR)<\/a> came into effect in 2018, businesses in England and Wales faced greater restrictions to protect the information they collect from their customers. Under the GDPR, you can face fines of up to \u00a317.5 million if you mishandle personal information. Therefore, you need to ensure you are correctly handling and storing personal data. This article will provide several tips on how your e-commerce business should handle personal data and stay GDPR compliant.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">What is GDPR Compliance?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The main role of GDPR is to impose greater restrictions on businesses to better safeguard how they use and collect personal data. Indeed, as an e-commerce business, you will find yourself collecting and acquiring a range of information about your customers in the day-to-day operations of your business. This is known as <a href=\"https:\/\/legalvision.co.uk\/data-privacy-it\/common-mistakes-data-processing-agreement\/\">processing data<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">You must ensure you handle your customers\u2019 information correctly, from home addresses to bank details, to ensure you do not breach GDPR. There are several ways to ensure you are handling personal information correctly.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Register with the Information Commissioner\u2019s Office<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The Information Commissioner\u2019s Office (ICO) is responsible for policing data protection regulation in England and Wales. Any organisation that holds or processes personal data must register with the ICO and pay a data protection fee each year. If you are unsure whether you should register with the ICO, you can take their <\/span><a href=\"https:\/\/ico.org.uk\/for-organisations\/data-protection-fee\/self-assessment\/\"><span style=\"font-weight: 400\">self-assessment questionnaire<\/span><\/a><span style=\"font-weight: 400\">. By doing this questionnaire, you should be able to determine whether you need to register with the regulator.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Generally, as an e-commerce business, you will need to register with the ICO if your business collects and uses\u00a0<\/span>customer names and shipping addresses. Additionally, collecting customer email addresses and phone numbers will require registration. Moreover, you will need ICO registration if you collect payment details and banking information. Finally, if you collect location data or cookies, you will need to register with the ICO.<\/p>\n<div class=\"box box--warning box--icon\">\n<p><span style=\"font-weight: 400\">A failure to register with the ICO is against the law and can result in fines of up to \u00a34,000.\u00a0<\/span><\/p>\n<\/div>\n<p><span style=\"font-weight: 400\">Additionally, while many businesses question the need to be registered with the ICO, being registered is a great way for your business to show that you are a reputable organisation that adequately safeguards its customers\u2019 personal information.\u00a0<\/span><\/p>\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold 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Under the GDPR, individuals have rights that your business must respect. Those rights include rights to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">have their personal data erased;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">know what you intend to do with their data; and\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">have their data safely stored.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">While businesses are not legally required to have a privacy policy, it is advisable that your e-commerce business has one in place. A privacy policy ensures you correctly disclose how you intend to use and process personal information to members of the public. <\/span><span style=\"font-weight: 400\">Therefore, it is wise to draw up a privacy policy to inform your customers:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">why you are collecting and processing their data;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">how you are legally allowed to hold and use their data;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">the length of time for which you intend to store their information;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">how they can get in touch with you to delete, access or correct that information; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">their rights to make a complaint to the ICO if your business is wrongfully using their information.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400\">Update Your Cybersecurity Practices\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Additionally, as an e-commerce business, you must ensure that you store personal information in a secure, encrypted location. Many data breaches occur when businesses do not <a href=\"https:\/\/legalvision.co.uk\/regulatory-compliance\/sensitive-data-information\/\">take appropriate steps to store their information<\/a> in safe environments. Therefore, it is vital to store personal information on a backed-up location that is password protected.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">To ensure your storage systems are as secure as possible, you may want to consider doing the following:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">regularly change the passwords to access that data;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">only give those passwords to trusted employees;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">enable two-factor authentication on your storage devices and programs;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">ensure you have the latest antivirus software installed on all devices;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">do not ignore software updates for your computers; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">secure your personal information in a device not connected to the internet.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400\">Employee Education<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Educating your employees on handling personal information is one of the most important ways to help you protect your customer\u2019s data.\u00a0<\/span><span style=\"font-weight: 400\">Your employees are regularly working with personal information. Because of this, they pose some of the biggest data privacy risks that can open your e-commerce business up to various lawsuits if a breach occurs. Fortunately, providing employees with regular training on handling and using customer information can reduce the risk of a breach and help your business stay GDPR compliant.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Firstly, your training should cover <\/span>the importance of protecting consumer information. Secondly, the training could cover how to correctly handle and store a person\u2019s information. Finally, you could discuss the importance of not using personal devices to access customer data.\u00a0<\/p>\n<h2><span style=\"font-weight: 400\">Key Takeaways<\/span><\/h2>\n<p><span style=\"font-weight: 400\">To remain GDPR compliant, e-commerce businesses must handle their customers\u2019 personal information with care. E-commerce businesses can face hefty fines if they do not store information responsibly. So, to handle information correctly, your should register your business with the ICO to regulate your general data storage practices. Secondly, you should draw up a privacy policy and improve your cyber security practices. This ensures the devices you are storing personal information on are securely encrypted and password protected. Finally, i<\/span><span style=\"font-weight: 400\">t is also advisable to get a lawyer\u2019s advice when drafting a privacy policy or assessing whether your e-commerce business may have any data security issues. <\/span><\/p>\n<p><span style=\"font-weight: 400\">If you need advice on how your business can stay GDPR compliant,\u00a0our <a href=\"https:\/\/uk.legalvision.com.au\/contract-lawyers-lp\/\">experienced contract lawyers<\/a> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our <a href=\"https:\/\/legalvision.co.uk\/membership\">membership page<\/a>.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Frequently Asked Questions<\/span><\/h2>\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1646601700659\"><strong class=\"schema-faq-question\">Is my e-commerce business subject to data protection regulations?<\/strong> <p class=\"schema-faq-answer\">If your business collects and uses customer information in its daily operations, you need to comply with data protection laws. The most prominent law that will apply to your business is known as General Data Protection Regulations (GDPR).\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1646601710526\"><strong class=\"schema-faq-question\">How often should I update my data privacy policies?<\/strong> <p class=\"schema-faq-answer\">If you have a data privacy policy, you should aim to review and update it at least once each year to ensure it remains current.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/2534\" \/>            <input value=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/personal-data-e-commerce\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How to Handle Personal Data as an E-Commerce Business in England and Wales\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As an e-commerce business, you must handle your customers\u2019 personal data securely. This is the case even if you only work with a few clients. Indeed, after the General Data Protection Regulations (GDPR) came into effect in 2018, businesses in England and Wales faced greater restrictions to protect the information they collect from their customers.<a href=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/personal-data-e-commerce\/\">Continue reading <span class=\"sr-only\">&#8220;How to Handle Personal Data as an E-Commerce Business in England and Wales&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13324,"featured_media":653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"2493,1965,1342,1184,866,1170","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[34],"tags":[54,365,379,641,642],"class_list":["post-2534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce-online-business","tag-online-business","tag-gdpr","tag-ecommerce","tag-personal-data","tag-gdpr-complicance"],"acf":[],"yoast_head":"<!-- This site is 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Qualifications: Master of Laws (LLM), University of Liverpool; Law with Philosophy (LLB Hons), University of Liverpool; NCTJ Level 5 Diploma, Sports Journalism, Press Association.","sameAs":["https:\/\/www.linkedin.com\/in\/eddie-carruthers-4a72a2b2\/"],"url":"https:\/\/legalvision.co.uk\/author\/edwardcarruthers\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/ecommerce-online-business\/personal-data-e-commerce\/#faq-question-1646601700659","name":"Is my e-commerce business subject to data protection regulations?","acceptedAnswer":{"@type":"Answer","text":"If your business collects and uses customer information in its daily operations, you need to comply with data protection laws. The most prominent law that will apply to your business is known as General Data Protection Regulations (GDPR).\u00a0","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/ecommerce-online-business\/personal-data-e-commerce\/#faq-question-1646601710526","name":"How often should I update my data privacy policies?","acceptedAnswer":{"@type":"Answer","text":"If you have a data privacy policy, you should aim to review and update it at least once each year to ensure it remains current.","inLanguage":"en-GB"},"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/2534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/users\/13324"}],"replies":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/comments?post=2534"}],"version-history":[{"count":6,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/2534\/revisions"}],"predecessor-version":[{"id":188078,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/2534\/revisions\/188078"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media\/653"}],"wp:attachment":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media?parent=2534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/categories?post=2534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/tags?post=2534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}