{"id":2309,"date":"2022-02-13T22:29:04","date_gmt":"2022-02-13T22:29:04","guid":{"rendered":"https:\/\/uk.legalvision.com.au\/?p=2309"},"modified":"2026-03-20T00:18:21","modified_gmt":"2026-03-20T00:18:21","slug":"consumer-rights-act","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/commercial-contracts\/consumer-rights-act\/","title":{"rendered":"What is the Consumer Rights Act 2015?"},"content":{"rendered":"\n

If you are a business selling products to consumers, then you may be aware of the Consumer Rights Act 2015<\/em><\/a>. The Consumer Rights Act<\/em> (or CRA<\/strong>) gives certain rights to consumers about the quality of the goods<\/a> that they buy. The purpose of the legislation is to make it easier for consumers to know their rights against sellers. But it is also important that you know your obligations to your consumers under the Act, and that you comply with the consumer contracts regulations to avoid any potential claims in the future. <\/span>This article will explain some key points about the CRA and some of the rights that it gives to consumers, and how you can best make sure that you are not accidentally in breach of your obligations.<\/span><\/p>\n\n\n\n

What is the Consumer Rights Act 2015?<\/span><\/h2>\n\n\n\n

The purpose of the Consumer Rights Act,<\/em> as mentioned, is to make it easier for consumers to know their rights. This is achieved through harmonising the rules on goods, services, and digital content in one single piece of legislation. Importantly, the CRA applies only in a business-consumer relationship. As a result, it will not apply if you are selling a good or providing a service to another business.<\/span><\/p>\n\n\n\n

Who is a Consumer?<\/span><\/h2>\n\n\n\n

The difference between a consumer and a business is not always clear-cut, but the legislation has a definition for consumers. <\/span><\/p>\n\n\n\n

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A consumer is ‘an individual acting for purposes that are wholly or mainly outside that individual\u2019s trade, business, craft or profession’. Because of this, a person is only able to use the Consumer Rights Act<\/em> against you if they are not acting in their capacity within a business. <\/span><\/p>\n<\/div>\n\n\n\n

Equally, you are not able to use the Consumer Rights Act<\/em> against anyone yourself if you are a business owner – instead, you will have to rely on the Sale of Goods Act 1979<\/em><\/a>. <\/span><\/p>\n\n\n\n\n\n Continue reading this article below the form\n <\/i>\n<\/a>\n

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