This factsheet summarises the key changes under the Digital Markets, Competition and Consumers Act 2024, including new consumer protection laws, CMA powers, rules on fake reviews, and simplified subscription contracts. <\/p>\n <\/div>\n \n\nDownload Now<\/a> <\/section>\n <\/div>\n\n\n\n\n The CRA<\/em> sets out strict statutory standards your business must meet when you supply goods, services or digital content to consumers. These rules apply automatically, and you cannot contract out of them. <\/p>\n\n\n\n The rules include:<\/p>\n\n\n\n The Act further sets out key definitions that determine when its rules apply. <\/p>\n\n\n\n Complying with consumer law<\/a> is essential across a wide range of business models, and the CRA<\/em> provides a legal framework for consumer protection. Under its rules, you must ensure your goods are:<\/p>\n\n\n\n Consumers have the right to reject goods within 30 days for a full refund where they are faulty, and may also be entitled to repair, replacement, or (where issues persist) they may be entitled to a price reduction or final right to reject. <\/p>\n\n\n\n For digital content and services, you must ensure your services or digital content:<\/p>\n\n\n\n Consumers have specific legal rights, including the right to a repair or replacement. A price reduction only applies if a repair or replacement cannot be provided, or is not completed within a reasonable time or without causing major inconvenience.<\/p>\n<\/div>\n\n\n\n When you supply goods, they must match samples or models, be correctly installed if installation is part of the contract, and must come without any undisclosed restrictions or charges. You must also meet your delivery obligations.<\/p>\n\n\n\n Digital content should meet the standards of satisfactory quality, fitness for purpose and description. Where faulty digital content causes damage to a consumer’s device or to other digital content, the Act entitles the consumer to repair the damage or provide appropriate financial compensation in certain circumstances.<\/p>\n\n\n\n For services, you must:<\/p>\n\n\n\n If the service is not up to standard, the consumer can ask you to fix it by doing the work again. If that is not possible, or cannot be done in a reasonable time without causing inconvenience, they may be entitled to a price reduction.<\/p>\n\n\n\n\n\n Continue reading this article below the form\n <\/i>\n<\/a>\nUnderstanding Key Consumer Law Rights<\/h2>\n\n\n\n
\n
Complying With Consumer Law<\/h2>\n\n\n\n
\n
\n
\n
This article explores the Consumer Rights Act<\/em> from a business supplier’s perspective, offering an introduction to some of its key rules, and considers risk areas and preventative measures to safeguard your business when dealing with consumer customers.<\/p>\n\n\n ![\"Front](\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2025\/01\/20021001\/Screenshot-2025-01-20-at-1.09.48-pm.png\")
\n