When your business sells products to consumers in the UK, you must remember to comply with strict consumer protection obligations. These rules set out the legal standards that apply to the goods you supply and require your business to take specific steps when products fail to meet those standards. <\/p>\n\n\n\n
If your business handles consumer product defect issues poorly, then you may face legal consequences and broader reputational damage (including the risk of negative reviews). It is therefore essential that your business understands and complies with its obligations under consumer law, particularly where products are defective or not fit for their intended purpose. <\/p>\n\n\n\n
This article gives a high-level overview of the legal remedies available to consumers when products are faulty or not fit for their intended purpose. These remedies sit within a much wider framework of consumer protections (such as additional rules around fairness, advertising, cancellation rights and product safety). As such, your business should ensure it understands the full scope of a consumer\u2019s rights <\/a>and seek legal advice if you are unsure about your legal obligations when selling to consumer customers.<\/p>\n\n\n\n Under the Consumer Rights Act 2015<\/em>, your business must supply goods that meet key standards<\/a>. Goods must be of satisfactory quality, meaning they should be: <\/p>\n\n\n\n Your business must make sure that products are suitable for their usual use and for any specific purpose the customer told you about before buying. Products must match their description, including what is shown in listings, images, packaging, marketing materials or samples.<\/p>\n\n\n\n If products fail to meet these standards and are defective goods, consumers have legal rights to remedies. Your business cannot limit or take away those rights.<\/p>\n<\/div>\n\n\n\n Before considering the remedies that apply, it is helpful to understand what it means when a product is not fit for purpose. <\/p>\n\n\n\n This can apply where a customer states that they require a product capable of performing a certain task or functioning under certain conditions, and you assure them that the item will meet those requirements. If it later becomes clear that it cannot achieve that purpose, the item is not fit for the specific purpose, and you could face product liability claims. <\/p>\n\n\n\n\n\n Continue reading this article below the form\n <\/i>\n<\/a>\nProduct Standards and Consumer Law Rights<\/h2>\n\n\n\n
\n
Understanding Not Fit For Purpose <\/h2>\n\n\n\n