{"id":190488,"date":"2024-09-20T07:09:15","date_gmt":"2024-09-20T06:09:15","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=190488"},"modified":"2024-09-25T13:04:01","modified_gmt":"2024-09-25T12:04:01","slug":"crowdstrike-outage-rights-and-lessons","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/","title":{"rendered":"CrowdStrike Outage: Understanding Business Owners&#8217; Rights and Key Lessons"},"content":{"rendered":"\n<p>On the afternoon of Friday, 26 July 2024, I had just started introducing myself during a video call when my laptop suddenly powered down without warning. As I frantically tried to reboot it, I noticed confusion spreading across the office. It was not long before we discovered that we were experiencing a global event \u2013 the largest IT outage ever recorded. The disruption, triggered by a flawed software update from cybersecurity firm CrowdStrike, led to the crash of 8.5 million Windows computers worldwide. The consequences were immediate, causing significant disruptions to businesses everywhere. This article will discuss your business\u2019s rights and potential actions if you were impacted by the CrowdStrike outage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Possible Options<\/h2>\n\n\n\n<p>The recent CrowdStrike outage highlights how vital connectivity is in today\u2019s world, leaving many individuals and businesses dealing with frustration and disruptions. According to an <a href=\"https:\/\/www.crowdstrike.com\/falcon-content-update-remediation-and-guidance-hub\/\">initial report<\/a> from CrowdStrike, a technical issue in a software update likely triggered the outage. As a business owner, knowing your legal and financial options is essential when network outages severely affect your operations.<\/p>\n\n\n\n<p>Imagine this scenario: You run a small to medium business that depends heavily on internet and network connections to keep things running smoothly daily. Suddenly, an outage hits, cutting off your company\u2019s internet and phone systems, leaving crucial tools and communication methods unavailable. In this situation, your options are limited. You could:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>delay operations until the connection comes back;<\/li>\n\n\n\n<li>try working offline, though functionality would be restricted; or<\/li>\n\n\n\n<li>relocate resources to another spot with network access.<\/li>\n<\/ul>\n\n\n\n<p>No matter your chosen method, during the outage, your business will face considerable productivity setbacks, possible project delays, and interruptions to customer or client interactions. This disruption in regular operations will likely affect your revenue, profitability, and relationships with clients or customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Compensation Claims<\/h2>\n\n\n\n<p>Business owners are evaluating the financial impact of the CrowdStrike outage, sparking significant discussions around compensation claims. There is already talk of class actions and potential government intervention, but compensation options for businesses are likely limited.<\/p>\n\n\n\n<p>Crucially, when using CrowdStrike\u2019s services, <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/business-terms-conditions\/\">you agree to its Terms and Conditions, which aim to limit the company\u2019s liability significantly<\/a>. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Disclaimers (Section 8.6): <\/strong>CrowdStrike does not guarantee uninterrupted services or the fulfilment of specific needs. These disclaimers are designed to prevent breach claims.<\/li>\n\n\n\n<li><strong>Total Liability Cap (Section 10.1): <\/strong>CrowdStrike caps its total liability to the fees paid for the affected product during the subscription period, potentially preventing businesses from recovering full losses.<\/li>\n<\/ul>\n\n\n\n<p>The Terms and Conditions are governed by California law and courts. Consequently, even if these provisions did not exist, legal action would be costly for English businesses pursuing claims.<\/p>\n\n\n\n<p>As a result, direct claims against CrowdStrike are likely to be both difficult and expensive, leaving many businesses feeling frustrated and uncertain about their options.<\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+448081968584\" class=\"not-prose\">0808 196 8584<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div class=\"not-prose flex justify-center text-left gform_input_bg_white    \">\n    <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework lawyer-form_wrapper gplaceholder_wrapper form-with-labels-no-asterisks_wrapper has-new-validation-error-styling_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_2453' style='display:none'><div id='gf_2453' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_2453' id='gform_2453' class='lawyer-form gplaceholder form-with-labels-no-asterisks has-new-validation-error-styling' action='\/api\/wp\/v2\/posts\/190488#gf_2453' data-formid='2453' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2453' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2453_1000\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2453_1000'>Comments<\/label><div class='ginput_container'><input name='input_1000' id='input_2453_1000' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_2453_1000'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_2453_1\" class=\"gfield gfield--type-text gfield--input-type-text gf_left_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2453_1'>First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_2453_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2453_12\" class=\"gfield gfield--type-text gfield--input-type-text gf_right_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2453_12'>Last Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_2453_12' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2453_2\" class=\"gfield gfield--type-email gfield--input-type-email gf_left_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2453_2'>Email Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_2453_2' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_2453_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gf_right_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2453_3'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_2453_3' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2453_14\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full custom-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2453_14'>Number of Employees in Your Business<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_14' id='input_2453_14' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected'>Select ...<\/option><option value='0' >0<\/option><option value='1' >1-5<\/option><option value='6' >6-20<\/option><option value='21' >21-50<\/option><option value='51' >51-250<\/option><option value='250' >250+<\/option><\/select><\/div><\/div><div id=\"field_2453_4\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2453_4'>Tell us about your enquiry<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_4' id='input_2453_4' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_2453_5\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >By submitting this form, you agree to receive emails from LegalVision and can unsubscribe at any time. View our <a href=\"https:\/\/legalvision.co.uk\/privacy-notice\/\" target=\"_blank\">Privacy Policy<\/a>. <\/div><div id=\"field_2453_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_8' id='input_2453_8' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='http:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/190488' \/><\/div><\/div><div id=\"field_2453_13\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_13' id='input_2453_13' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='generic_form' \/><\/div><\/div><fieldset id=\"field_2453_999\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield__uk-marketo-opt-in field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label screen-reader-text' ><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_2453_999'><div class='gchoice gchoice_2453_999_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_999.1' type='checkbox'  value='1'  id='choice_2453_999_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2453_999_1' id='label_2453_999_1' class='gform-field-label gform-field-label--type-inline'>By submitting this form, you agree to receive content and event invitations from us to help you grow your business. If you do not want to receive such messages, tick here.<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type=\"submit\" id=\"gform_submit_button_2453\" class=\"gform_button button\" onclick=\"gform.submission.handleButtonClick(this);\" data-submission-type=\"submit\"><span class=\"gform_submit_button__text\">Submit Now<\/span><\/button> <input type='hidden' name='gform_ajax' value='form_id=2453&amp;title=&amp;description=&amp;tabindex=0&amp;theme=gravity-theme&amp;hash=ec2463697d0d9cef7b71236ae60964c7' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2453' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_2453' id='gform_theme_2453' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_2453' id='gform_style_settings_2453' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_2453' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='2453' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='GBP' value='aFMTks0vv2ckXPMc4CZB0pz5exOdYIgBGv9aDL3hWz\/UxFZrjoYq300IqdcvgpCXUse2wxLsupo+rfKu4PiXbE705cXUUVWTF9ipAvuKU6C6HK4=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_2453' value='WyJ7XCIxNFwiOltcIjIyODY0N2ViMWU3NTcxZjA4YTY4NGJmMDcwMTk3Y2I0XCIsXCJiMzk3YmQ1MDBmMmFjNjk1ODE4MzdmNTBhYTA2MzQ0OFwiLFwiNGYyNGZkZGEwMzlkNDUxMWFhZGE1NGYwZmQwZmNiZTdcIixcIjUyMmJkMDE2M2I2ZmEwOTI3NDZhZjU5YTg0ZmM1NDk5XCIsXCIzODRlNjk1YjQxMTAzMWFiYmQ2ODEyMGYyZWFhMDYyNlwiLFwiYjkzNDcwNTE2MjkxOGRjZWViMjQzNzRjNmE0NGVmNTlcIixcIjQxMTliODZhMzVjYzJiMWViNDZiMmQ4NjRlNGUzZmNjXCJdfSIsIjQ3MjNiMzA2ZDIyZGVkODA2N2YyMjYyOThkYzI1ODVmIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_2453' id='gform_target_page_number_2453' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_2453' id='gform_source_page_number_2453' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_2453' id='gform_ajax_frame_2453' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 2453, 'https:\/\/legalvision.co.uk\/wp-content\/themes\/legalv-v6\/img\/spinner.svg', true );jQuery('#gform_ajax_frame_2453').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_2453');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_2453').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_2453').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_2453').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_2453').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_2453').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_2453').val();gformInitSpinner( 2453, 'https:\/\/legalvision.co.uk\/wp-content\/themes\/legalv-v6\/img\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [2453, current_page]);window['gf_submitting_2453'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_2453').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_2453').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [2453]);window['gf_submitting_2453'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_2453').text());}else{jQuery('#gform_2453').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"2453\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_2453\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_2453\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_2453\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 2453, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n<\/div>\n<\/div>\n<div id=\"content-next\"><!-- scroll anchor --><\/div>\n<h2 class=\"wp-block-heading\">Risk Management<\/h2>\n\n\n\n<p>If your business holds <a href=\"https:\/\/legalvision.co.uk\/corporations\/what-is-business-insurance\/\">Business Continuity Insurance<\/a>, you may be eligible to claim relief. This insurance is designed to cover costs and losses arising from disruptions to business operations, such as the recent outage. By filing a claim with your insurer, businesses with this coverage may be able to reduce some of the financial impact from the incident.<\/p>\n\n\n\n<p>Businesses without this insurance could face greater difficulties in recovering their losses. Therefore, it may be worth consulting an insurance broker about obtaining coverage for these exceptional situations going forward.<\/p>\n\n\n\n<div  class=\"box box--icon box--star\">\n    <p>The Crowdstrike outage has clearly reminded us of the importance of preparing for cyber incidents and the need for strong risk management strategies.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Terms and Conditions<\/h2>\n\n\n\n<p>The outage emphasises the need for thorough <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/review-commercial-agreements\/\">contract reviews between service providers and their customers<\/a>.<\/p>\n\n\n\n<p>Clear contractual terms can reduce service providers&#8217; legal and financial risks in the event of service disruptions or outages. For example, contracts may include <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/limitation-liability-clause\/\">liability limitation clauses<\/a>, <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/force-majeure-clauses\/\">force majeure clauses for uncontrollable events<\/a>, and applicable law provisions.<\/p>\n\n\n\n<p>As a customer, it is essential to understand your contract fully. Important clauses to examine include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the scope of services provided;<\/li>\n\n\n\n<li>service level commitments;<\/li>\n\n\n\n<li>compensation if obligations are not met; and<\/li>\n\n\n\n<li>rights to terminate the contract.<\/li>\n<\/ul>\n\n\n\n<p>Stronger provisions offer better recourse options if prolonged outages severely impact operations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Consumer Laws<\/h2>\n\n\n\n<p>The Consumer Laws do not apply to businesses in the UK. As a result, even if statutory guarantees could offer protection in this situation, they will not provide any extra protection to the majority of CrowdStrike\u2019s UK-based customers.<\/p>\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2023\/05\/19032740\/Screen-Shot-2023-05-19-at-12.27.26-pm-1.png\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">Privacy Notice<\/div>\n            <div class=\"body-text\">\n                <p>This Website Privacy Notice states how a business will deal with the personal information of its users.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/legalvision.co.uk\/documents\/website-privacy-notice\/\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<p>As one of the businesses impacted by the CrowdStrike outage, you likely faced significant inconvenience, frustration, and costs. However, CrowdStrike\u2019s terms and conditions heavily restrict its liability, making it challenging to pursue a direct claim. For an English business, making claims against a US-based company can be both complex and costly. Instead, you might want to use your Business Continuity Insurance to seek relief through your insurer. This outage underscores the need for strong risk management strategies and a thorough review of any contracts with IT service providers before they are entered into.<\/p>\n\n\n\n<p>If you have further questions about claims against CrowdStrike, LegalVision&#8217;s experienced <a href=\"https:\/\/legalvision.co.uk\/disputes-lawyers-lp\/\">disputes lawyers<\/a> can assist as part of our LegalVision membership. You will have unlimited access to lawyers to answer your questions and draft and review your documents for a low monthly fee. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our <a href=\"https:\/\/legalvision.co.uk\/membership\/\">membership page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1726811877146\"><strong class=\"schema-faq-question\"><strong>I want to sue CrowdStrike for cutting off my business operations. Is this possible?<\/strong><\/strong> <p class=\"schema-faq-answer\">As CrowdStrike is from the United States, it would be more difficult for you as an English business to make a claim against them based on English law. If you have Business Continuity Insurance, you may seek relief via insurance instead.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1726811885183\"><strong class=\"schema-faq-question\"><strong>How can I protect my business from future incidents like the CrowdStrike crash?<\/strong><\/strong> <p class=\"schema-faq-answer\">Reviewing your agreement with the service provider is an essential part of limiting negative impacts in IT outages. Ensure there are contractual ways for you to hold them accountable for failing to reach the service level commitment they agreed to. Furthermore, ensure you implement comprehensive IT risk management policies in your business.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/190488\" \/>            <input value=\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"CrowdStrike Outage: Understanding Business Owners&#8217; Rights and Key Lessons\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>On the afternoon of Friday, 26 July 2024, I had just started introducing myself during a video call when my laptop suddenly powered down without warning. As I frantically tried to reboot it, I noticed confusion spreading across the office. It was not long before we discovered that we were experiencing a global event \u2013<a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\">Continue reading <span class=\"sr-only\">&#8220;CrowdStrike Outage: Understanding Business Owners&#8217; Rights and Key Lessons&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13224,"featured_media":3104,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[26,27],"tags":[20,643,2196,2197],"class_list":["post-190488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disputes-litigation","category-data-privacy-it","tag-small-business","tag-terms-and-conditions","tag-crowdstrike","tag-it-outage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CrowdStrike Outage: Business Owners&#039; Rights and Key Lessons | LegalVision UK<\/title>\n<meta name=\"description\" content=\"This article will discuss your business\u2019s rights and potential actions if you were impacted by the CrowdStrike outage.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CrowdStrike Outage: Business Owners&#039; Rights and Key Lessons | LegalVision UK\" \/>\n<meta property=\"og:description\" content=\"This article will discuss your business\u2019s rights and potential actions if you were impacted by the CrowdStrike outage.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\" \/>\n<meta property=\"og:site_name\" content=\"LegalVision UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LegalVision\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-20T06:09:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-25T12:04:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"775\" \/>\n\t<meta property=\"og:image:height\" content=\"517\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Harmanjot Kaur\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@LegalVision_law\" \/>\n<meta name=\"twitter:site\" content=\"@LegalVision_law\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Harmanjot Kaur\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\"},\"author\":{\"name\":\"Harmanjot Kaur\",\"@id\":\"https:\/\/legalvision.co.uk\/#\/schema\/person\/128ebf443e3955592e60cea32dfa3d7b\"},\"headline\":\"CrowdStrike Outage: Understanding Business Owners&#8217; Rights and Key Lessons\",\"datePublished\":\"2024-09-20T06:09:15+00:00\",\"dateModified\":\"2024-09-25T12:04:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\"},\"wordCount\":973,\"image\":{\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg\",\"keywords\":[\"small business\",\"terms and conditions\",\"crowdstrike\",\"it outage\"],\"articleSection\":[\"Disputes and Litigation Articles\",\"Data, Privacy and IT Articles\"],\"inLanguage\":\"en-GB\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\",\"url\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\",\"name\":\"CrowdStrike Outage: Business Owners' Rights and Key Lessons | LegalVision UK\",\"isPartOf\":{\"@id\":\"https:\/\/legalvision.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg\",\"datePublished\":\"2024-09-20T06:09:15+00:00\",\"dateModified\":\"2024-09-25T12:04:01+00:00\",\"author\":{\"@id\":\"https:\/\/legalvision.co.uk\/#\/schema\/person\/128ebf443e3955592e60cea32dfa3d7b\"},\"description\":\"This article will discuss your business\u2019s rights and potential actions if you were impacted by the CrowdStrike outage.\",\"breadcrumb\":{\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#faq-question-1726811877146\"},{\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#faq-question-1726811885183\"}],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#primaryimage\",\"url\":\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg\",\"contentUrl\":\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg\",\"width\":775,\"height\":517,\"caption\":\"UCTA 1977: Legal Considerations for Small Businesses | LegalVision UK\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/legalvision.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Disputes and Litigation Articles\",\"item\":\"https:\/\/legalvision.co.uk\/category\/disputes-litigation\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CrowdStrike Outage: Understanding Business Owners&#8217; Rights and Key Lessons\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/legalvision.co.uk\/#website\",\"url\":\"https:\/\/legalvision.co.uk\/\",\"name\":\"LegalVision UK\",\"description\":\"LegalVision is a commercial law firm in the UK with a commitment to innovation\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/legalvision.co.uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/legalvision.co.uk\/#\/schema\/person\/128ebf443e3955592e60cea32dfa3d7b\",\"name\":\"Harmanjot Kaur\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/legalvision.co.uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/03\/12052028\/LegalVision_square_logo-150x150.png\",\"contentUrl\":\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/03\/12052028\/LegalVision_square_logo-150x150.png\",\"caption\":\"Harmanjot Kaur\"},\"description\":\"Harmanjot is a Senior Lawyer in LegalVision\u2019s Corporate & Commercial team. She works closely with startups, SMEs and enterprise clients to provide commercially pragmatic advice. Harmanjot also has experience providing regulatory advice, particularly in relation to data and privacy, and consumer law.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/harmanjot-kaur-293981194\/\"],\"url\":\"https:\/\/legalvision.co.uk\/author\/harmanjotkaur\/\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#faq-question-1726811877146\",\"name\":\"I want to sue CrowdStrike for cutting off my business operations. Is this possible?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"As CrowdStrike is from the United States, it would be more difficult for you as an English business to make a claim against them based on English law. If you have Business Continuity Insurance, you may seek relief via insurance instead.\",\"inLanguage\":\"en-GB\"},\"inLanguage\":\"en-GB\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#faq-question-1726811885183\",\"name\":\"How can I protect my business from future incidents like the CrowdStrike crash?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Reviewing your agreement with the service provider is an essential part of limiting negative impacts in IT outages. Ensure there are contractual ways for you to hold them accountable for failing to reach the service level commitment they agreed to. Furthermore, ensure you implement comprehensive IT risk management policies in your business.\",\"inLanguage\":\"en-GB\"},\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CrowdStrike Outage: Business Owners' Rights and Key Lessons | LegalVision UK","description":"This article will discuss your business\u2019s rights and potential actions if you were impacted by the CrowdStrike outage.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/","og_locale":"en_GB","og_type":"article","og_title":"CrowdStrike Outage: Business Owners' Rights and Key Lessons | LegalVision UK","og_description":"This article will discuss your business\u2019s rights and potential actions if you were impacted by the CrowdStrike outage.","og_url":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/","og_site_name":"LegalVision UK","article_publisher":"https:\/\/www.facebook.com\/LegalVision","article_published_time":"2024-09-20T06:09:15+00:00","article_modified_time":"2024-09-25T12:04:01+00:00","og_image":[{"width":775,"height":517,"url":"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg","type":"image\/jpeg"}],"author":"Harmanjot Kaur","twitter_card":"summary_large_image","twitter_creator":"@LegalVision_law","twitter_site":"@LegalVision_law","twitter_misc":{"Written by":"Harmanjot Kaur","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#article","isPartOf":{"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/"},"author":{"name":"Harmanjot Kaur","@id":"https:\/\/legalvision.co.uk\/#\/schema\/person\/128ebf443e3955592e60cea32dfa3d7b"},"headline":"CrowdStrike Outage: Understanding Business Owners&#8217; Rights and Key Lessons","datePublished":"2024-09-20T06:09:15+00:00","dateModified":"2024-09-25T12:04:01+00:00","mainEntityOfPage":{"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/"},"wordCount":973,"image":{"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#primaryimage"},"thumbnailUrl":"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg","keywords":["small business","terms and conditions","crowdstrike","it outage"],"articleSection":["Disputes and Litigation Articles","Data, Privacy and IT Articles"],"inLanguage":"en-GB"},{"@type":["WebPage","FAQPage"],"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/","url":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/","name":"CrowdStrike Outage: Business Owners' Rights and Key Lessons | LegalVision UK","isPartOf":{"@id":"https:\/\/legalvision.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#primaryimage"},"image":{"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#primaryimage"},"thumbnailUrl":"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg","datePublished":"2024-09-20T06:09:15+00:00","dateModified":"2024-09-25T12:04:01+00:00","author":{"@id":"https:\/\/legalvision.co.uk\/#\/schema\/person\/128ebf443e3955592e60cea32dfa3d7b"},"description":"This article will discuss your business\u2019s rights and potential actions if you were impacted by the CrowdStrike outage.","breadcrumb":{"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#faq-question-1726811877146"},{"@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#faq-question-1726811885183"}],"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#primaryimage","url":"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg","contentUrl":"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/05\/24121449\/business-image-052244.jpg","width":775,"height":517,"caption":"UCTA 1977: Legal Considerations for Small Businesses | LegalVision UK"},{"@type":"BreadcrumbList","@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/legalvision.co.uk\/"},{"@type":"ListItem","position":2,"name":"Disputes and Litigation Articles","item":"https:\/\/legalvision.co.uk\/category\/disputes-litigation\/"},{"@type":"ListItem","position":3,"name":"CrowdStrike Outage: Understanding Business Owners&#8217; Rights and Key Lessons"}]},{"@type":"WebSite","@id":"https:\/\/legalvision.co.uk\/#website","url":"https:\/\/legalvision.co.uk\/","name":"LegalVision UK","description":"LegalVision is a commercial law firm in the UK with a commitment to innovation","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/legalvision.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/legalvision.co.uk\/#\/schema\/person\/128ebf443e3955592e60cea32dfa3d7b","name":"Harmanjot Kaur","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/legalvision.co.uk\/#\/schema\/person\/image\/","url":"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/03\/12052028\/LegalVision_square_logo-150x150.png","contentUrl":"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/03\/12052028\/LegalVision_square_logo-150x150.png","caption":"Harmanjot Kaur"},"description":"Harmanjot is a Senior Lawyer in LegalVision\u2019s Corporate & Commercial team. She works closely with startups, SMEs and enterprise clients to provide commercially pragmatic advice. Harmanjot also has experience providing regulatory advice, particularly in relation to data and privacy, and consumer law.","sameAs":["https:\/\/www.linkedin.com\/in\/harmanjot-kaur-293981194\/"],"url":"https:\/\/legalvision.co.uk\/author\/harmanjotkaur\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#faq-question-1726811877146","name":"I want to sue CrowdStrike for cutting off my business operations. Is this possible?","acceptedAnswer":{"@type":"Answer","text":"As CrowdStrike is from the United States, it would be more difficult for you as an English business to make a claim against them based on English law. If you have Business Continuity Insurance, you may seek relief via insurance instead.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/crowdstrike-outage-rights-and-lessons\/#faq-question-1726811885183","name":"How can I protect my business from future incidents like the CrowdStrike crash?","acceptedAnswer":{"@type":"Answer","text":"Reviewing your agreement with the service provider is an essential part of limiting negative impacts in IT outages. Ensure there are contractual ways for you to hold them accountable for failing to reach the service level commitment they agreed to. Furthermore, ensure you implement comprehensive IT risk management policies in your business.","inLanguage":"en-GB"},"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/190488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/users\/13224"}],"replies":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/comments?post=190488"}],"version-history":[{"count":4,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/190488\/revisions"}],"predecessor-version":[{"id":190584,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/190488\/revisions\/190584"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media\/3104"}],"wp:attachment":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media?parent=190488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/categories?post=190488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/tags?post=190488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}