{"id":187485,"date":"2024-04-30T10:47:23","date_gmt":"2024-04-30T09:47:23","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=187485"},"modified":"2024-04-30T10:47:25","modified_gmt":"2024-04-30T09:47:25","slug":"consumer-contracts-regulations-ecommerce-business","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/ecommerce-online-business\/consumer-contracts-regulations-ecommerce-business\/","title":{"rendered":"Do the Consumer Contracts Regulations Apply to My eCommerce Business?"},"content":{"rendered":"\n

As an eCommerce business owner, you must understand the laws that apply to your business,  such as consumer law, which deals with consumer rights<\/a>. Consumer laws apply to online companies that carry out distance selling. One significant law you should be aware of is the Consumer Contract Regulations. You must abide by this law, such as by giving your customers certain information, and there are repercussions for not doing so, such as extending your online customer\u2019s cancellation rights for up to one year.  This article will explain what you, as a UK eCommerce business, need to know about the Consumer Contracts Regulations.<\/p>\n\n\n\n

What Are the Consumer Contracts Regulations? <\/h2>\n\n\n\n

The Consumer Contract (Information, Cancellations and Additional Charges) Regulations 2013<\/a> is a piece of UK legislation that protects consumers and gives them rights. Therefore, it protects your online customers. <\/p>\n\n\n\n

The Consumer Contracts Regulations also require you, as an online business owner, to ensure your eCommerce customers have specific information from you. You need to know many things about this UK law, and below, we point out some essential information about this.<\/p>\n\n\n\n

Fundamentals of the Consumer Contracts Regulations <\/h2>\n\n\n\n

1. When Do the Regulations Apply?<\/h3>\n\n\n\n

Arguably, the first thing you, as an eCommerce business, need to know about the Consumer Contracts Regulations is when they apply to contracts between you and your customers. The Regulations apply to contracts that start anytime from 13 June 2014. This is because they came into force on that day. <\/p>\n\n\n\n

Therefore, the Regulations do not apply to any contracts you and your online customers had in place before this date. Instead, the Distance Selling Regulations apply to these contracts. <\/p>\n\n\n\n

2. Right to Cancel<\/h3>\n\n\n\n

A key thing to understand about the Consumer Contracts Regulations is that they give your eCommerce customers the right to cancel their purchase with you. This means your online customers can cancel the goods or services you provide them with. <\/p>\n\n\n

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Supplier Contracts Checklist<\/div>\n
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Download this free Supplier Contracts Checklist to ensure your contracts will meet your business\u2019 needs.<\/p>\n <\/div>\n \n\nDownload Now<\/a> <\/section>\n <\/div>\n\n\n\n\n

The cancellation period begins as soon as your online customer either orders with your eCommerce brand or starts a contract for your services. The right-to-cancel period then lasts for a further:<\/p>\n\n\n\n