{"id":186395,"date":"2024-02-25T09:33:16","date_gmt":"2024-02-25T09:33:16","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=186395"},"modified":"2024-05-29T05:59:21","modified_gmt":"2024-05-29T04:59:21","slug":"information-provide-e-commerce-customers","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/ecommerce-online-business\/information-provide-e-commerce-customers\/","title":{"rendered":"What Information Do I Need to Provide Before My eCommerce Customers Place Orders?"},"content":{"rendered":"\n

When you run an online store, successfully fulfilling orders is essential to your business. However, before customers place an order, there are strict legal rules your eCommerce business must adhere to. In the UK, all eCommerce businesses must comply with the \u2018Information Requirements\u2019, which set out certain information that you must provide to consumers before they enter into a contract with you. You must also comply with data protection laws and provide your customers with information on how you handle personal data and use cookies. This article will explain what information you need to provide to your customers before they place orders with your eCommerce store. <\/p>\n\n\n\n

What is an eCommerce Business?<\/h2>\n\n\n\n

An eCommerce business is typically a digital store where your customers can select and purchase products from you. eCommerce businesses sell all sorts of products ranging from clothing, to furniture and beauty products. <\/p>\n\n\n\n

You may also have other online channels in your eCommerce business, such as social media and email.<\/p>\n\n\n

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How to Start an Online Business in the UK<\/div>\n
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Starting an online business in the UK is complex. This free guide helps you navigate the legal steps with confidence.<\/p>\n <\/div>\n \n\nDownload Now<\/a> <\/section>\n <\/div>\n\n\n\n\n

What Information Do I Need to Provide Before My Customers Place Online Orders?<\/h2>\n\n\n\n

It is important to provide customers with information about how you use their information to manage their expectations. This is essential when you collect their personal data or use cookies. We explain these requirements in more detail below. <\/p>\n\n\n\n

Information Requirements for Customers<\/h3>\n\n\n\n

If you are selling your products to consumers and not businesses, then you must comply with the Information Requirements set out in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013<\/em> (the \u2018Regulations\u2019). The Regulations<\/a> cover a wide variety of traders, including online, medium and small businesses. They set out what information you need to provide to your customers before they purchase from you, and you can begin the order fulfilment process.<\/p>\n\n\n\n

Some of the key types of information you need to provide to your customers before they make a purchase are:<\/p>\n\n\n\n