{"id":186266,"date":"2024-02-09T14:31:23","date_gmt":"2024-02-09T14:31:23","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=186266"},"modified":"2025-06-13T02:04:19","modified_gmt":"2025-06-13T01:04:19","slug":"written-contract-vital-prevent-disputes","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/commercial-contracts\/written-contract-vital-prevent-disputes\/","title":{"rendered":"Why is a Written Contract Vital to Prevent Disputes?"},"content":{"rendered":"\n<p>Your business contract with your customers is one of the most critical documents to protect your business. Not only will it lay out the basis on which you will do business, it will help you prevent disputes from arising. This article will explore some key reasons why a written contract is vital to avoid disputes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is a Written Contract So Important?<\/h2>\n\n\n\n<p>The presence of a written agreement can have enormous implications for every business. Where you are a trading business, one of your key priorities should be to ensure you have a robust customer contract (or set of terms and conditions) to govern the sale of your products and services.<\/p>\n\n\n\n<p>Disputes can occur for several reasons in business. For example, a customer may be unhappy because the supplier:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>has not delivered products or services on time;<\/li>\n\n\n\n<li>there are defects or problems with the products or services; or<\/li>\n\n\n\n<li>the supplier has misused information or breached data protection laws.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>A <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/need-business-contract\/\">business contract<\/a> is one of your business&#8217;s most important legal documents. It sets out legal terms designed to help protect you when <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/no-written-contract\/\">things go wrong<\/a>.&nbsp; You should carefully draft yours to cover your specific products and services and regularly update them as your business changes.<\/p>\n\n\n\n<p>If you don\u2019t use a written contract, you expose your business to high risk and various problems. For example, your customer may misunderstand what you have promised to provide or complain about the delivery of your products and services.<\/p>\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2023\/05\/03024102\/LegalVision_UK-Supplier-Contracts-Checklist.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">Supplier Contracts Checklist<\/div>\n            <div class=\"body-text\">\n                <p>Download this free Supplier Contracts Checklist to ensure your contracts will meet your business\u2019 needs.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.uk\/supplier-contracts-checklist.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<p>Always invest in getting an experienced lawyer to draft a contract tailored to your business and to prevent what could go wrong \u2013 this investment is small compared to the cost if things go wrong.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Written Contracts Prevent Disputes<\/h2>\n\n\n\n<p>A written contract can prevent disputes in several ways, as we will explore below.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Written Contracts Create Certainty and Avoid Misunderstandings<\/h3>\n\n\n\n<p>By documenting precisely what products and services you are delivering, you can easily reference and remember the terms of your legally binding agreement. Where contracts are agreed orally but not documented in writing, the parties could forget what they originally agreed to. Over time, this could lead to misunderstandings and disputes.<\/p>\n\n\n\n<p>Agreeing on things verbally could result in convoluted arguments with your customer. For example, imagine you promised to deliver 100 units of products to a customer on the phone and did so. However, a few weeks later, the customer forgets your conversation and calls you up, saying they thought you would deliver 150 units. If you had a clear written contract, you could send it to the customer and direct them to the clause stating how many units you agreed to deliver.<\/p>\n\n\n\n<p>By having a written contract, you can clearly and precisely scope out your services and the level of service you will be providing. Mismatched customer expectations can be extremely difficult in practice \u2013 so you should use your contract to expressly lay out what you promise to do.<\/p>\n\n\n\n<p>For example, imagine you are agreeing to write website pages for your customer\u2019s new website. How many pages will you draft? How many redrafts will you work on once the customer has approved the first draft? What happens if the customer tells you what they want initially but then changes their mind later? Can you charge for the extra work, and how long will it take?&nbsp;<\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>Documenting your agreement will reduce the chance of a dispute \u2013 as you can set out all details about your services, charges and timeframes for delivery. Customers will have less room to argue with you if you can point to specific contractual clauses to support your position.<\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. Written Contracts Can Help Resolve Problems Before They Escalate<\/h3>\n\n\n\n<p>Often, a well-drafted written contract will include specific clauses to help you minimise the chance of disputes escalating and going to court.&nbsp;<\/p>\n\n\n\n<p>For example, a written contract can help prevent disputes by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>allowing specific periods for you to fix breaches of contract. For example, if you can\u2019t deliver a particular obligation on time, you can include a clause giving you a grace period to remedy your breach of that obligation;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>you can include a process to resolve customer complaints and an informal dispute resolution procedure, avoiding litigation. For example, many well-drafted contracts specify that the parties should first discuss disputes informally (e.g., through discussion and negotiation). The parties may need to follow the procedure set out in the contract before they can take more formal legal action. Therefore, disputes will be less likely to escalate and more likely to be resolved informally; and<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>you can limit your liability under a written contract. For example, you can stipulate that you won\u2019t be liable to the customer if particular things go wrong. If your contract excludes liability for specific losses, you can point to them when a customer raises a problem. If the customer has agreed that you will not be liable for specific issues and <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/steps-to-take-before-signing-a-contract\/\">signed a written contract<\/a> agreeing to this, mentioning it to them may deter them from further action against your business.<\/li>\n<\/ul>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+448081968584\" class=\"not-prose\">0808 196 8584<\/a> for urgent assistance.\n                <br>\n                Otherwise, 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Written terms can help prevent disputes in various ways. For example, it can include a method for resolving customer complaints and include important clauses to limit your liability for breaching the contract. All businesses should have a robust, professionally drafted written contract.<\/p>\n\n\n\n<p>If you need help with a written contract, LegalVision\u2019s experienced <a href=\"https:\/\/legalvision.co.uk\/contract-lawyers-lp\/\">contract lawyers<\/a> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our <a href=\"https:\/\/legalvision.co.uk\/membership\/\">membership page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1749776529035\"><strong class=\"schema-faq-question\">Do I need a written contract if I trust my business partner?<\/strong> <p class=\"schema-faq-answer\">Even with trust, a written contract is essential for protecting both parties in case of disagreements. It sets clear expectations and offers a legal framework for dispute resolution.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1749776632699\"><strong class=\"schema-faq-question\">What should be included in a commercial contract?<\/strong> <p class=\"schema-faq-answer\">Key elements include payment terms, deliverables, timelines, dispute resolution procedures and confidentiality clauses. Tailoring the contract to your specific business needs is crucial.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/186266\" \/>            <input value=\"https:\/\/legalvision.co.uk\/commercial-contracts\/written-contract-vital-prevent-disputes\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"Why is a Written Contract Vital to Prevent Disputes?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your business contract with your customers is one of the most critical documents to protect your business. Not only will it lay out the basis on which you will do business, it will help you prevent disputes from arising. This article will explore some key reasons why a written contract is vital to avoid disputes.<a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/written-contract-vital-prevent-disputes\/\">Continue reading <span class=\"sr-only\">&#8220;Why is a Written Contract Vital to Prevent Disputes?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13436,"featured_media":3196,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"177167,174772,181715,174670,181849,2142","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[37],"tags":[20,359,927,1678],"class_list":["post-186266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commercial-contracts","tag-small-business","tag-business-contract","tag-disputes-and-litigation","tag-contract-negotiation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why is a Written Contract Vital to Prevent Disputes? 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