{"id":183238,"date":"2023-09-28T02:01:53","date_gmt":"2023-09-28T01:01:53","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=183238"},"modified":"2023-09-28T07:34:48","modified_gmt":"2023-09-28T06:34:48","slug":"prevent-commercial-dispute","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/disputes-litigation\/prevent-commercial-dispute\/","title":{"rendered":"How to Prevent a Commercial Dispute"},"content":{"rendered":"\n<p>Disputes can be extremely disruptive and damaging for any business. However, there are steps you can take to prevent a dispute from happening in the first place. Most importantly, by investing in a well-drafted written commercial contract. This article will explore key practical and commercial law tips for business owners to help prevent disputes with their customers.<\/p>\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2023\/09\/27074704\/guide-to-resolve-uk-image-1.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">Guide to Resolving UK Business Disputes<\/div>\n            <div class=\"body-text\">\n                <p>This guide outlines how to resolve commercial disputes.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.com.au\/guide-resolving-uk-business-disputes.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">1. Do Due Diligence on Your Customers<\/h2>\n\n\n\n<p>It is always tempting for businesses to want to grow their customer base as fast as possible. However, it is best to take your time when taking on new customers. Make sure you carefully research all potential new customers.<\/p>\n\n\n\n<p>For example, consider examining the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>whether the customers appear to be professional and have established businesses;<\/li>\n\n\n\n<li>a customer\u2019s creditworthiness and if you feel they will be able to pay their bills; and<\/li>\n\n\n\n<li>online reviews and websites to determine if they look like a respectable customer. Having a customer who is the right fit can be critical for long-term business relationship success.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Have a Robust Written Commercial Contract<\/h2>\n\n\n\n<p>If you are happy with your due diligence, you should ensure you and the customer sign a robust <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/elements-legally-binding-contract\/\">written contract<\/a>.<\/p>\n\n\n\n<p>Customer disputes can occur for several reasons in business. For example, a customer may be unhappy because they feel you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>have not delivered products or services on time;<\/li>\n\n\n\n<li>there are defects or problems with the products or services received; or<\/li>\n\n\n\n<li>have misused their information or breached data protection laws.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>A business contract is one of the most important legal documents for your business. It should set out several key legal terms to help protect you when things go wrong. You should carefully draft your contract to cover your specific products and services and update it as your business changes.<\/p>\n<\/div>\n\n\n\n<p>If you do not use a written contract, you could expose your business to high risk and various problems. For example, customers may misunderstand what you have agreed to deliver and complain about your products or services.<\/p>\n\n\n\n<p>You should work with an experienced commercial lawyer to draft a contract that is tailored to your business \u2013 this investment is small compared to the cost of what may happen if things go wrong.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits of a Commercial Contract<\/h3>\n\n\n\n<p>The contract will help prevent a commercial dispute in several ways.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A clear written contract will document precisely what products or services you are providing and help avoid mismatched expectations from customers.<\/li>\n\n\n\n<li>A written contract can give you specific time periods to fix contract breaches. For example, if you cannot deliver a specific obligation on time, you can include a clause giving you a grace period to remedy your breach of that obligation.<\/li>\n\n\n\n<li>A written contract can set out a clear way to resolve problems with an informal dispute resolution procedure. For example, well-drafted contracts may specify that the parties should first discuss disputes informally via <a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/alternative-dispute-resolution-in-england-wales\/\">alternative dispute resolution<\/a> (e.g. through discussion or negotiation). The parties may need to follow the procedure in the contract before they can take more formal legal action (such as litigation in the courts). Therefore, customer problems can be quickly resolved before escalating.&nbsp;<\/li>\n\n\n\n<li>A written contract can limit your liability. For example, you can stipulate that you will not be liable to the customer for particular losses or damage they suffer if you breach the contract. A <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/exclude-liability-contracts\/\">limitation of liability clause<\/a> in your contract may deter customers from bringing a dispute if you can show that the customer agreed you would not be liable for certain problem issues.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>It is always worth working with a specialist commercial contracts lawyer at an early stage to make sure your written business contract protects you as far as possible. This will also give you comfort when trading.<\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+448081968584\" class=\"not-prose\">0808 196 8584<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div class=\"not-prose flex justify-center text-left gform_input_bg_white    \">\n    <script>\nvar 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Keep Records of Customer Commitments<\/h2>\n\n\n\n<p>It can be easy to lose track of things in business, particularly when things get busy. However, having a clear audit trail and records throughout a commercial relationship will greatly favour you in the long term.<\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>Make sure you keep clear records and communicate with your customers. You can then refer to such documents and records if any problems ever arise and hopefully resolve them quickly.<\/p>\n<\/div>\n\n\n\n<p>For example, consider the following situations:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Document all your communications and actions under a customer contract. For example, if you have delivered a big order under a customer agreement to a customer\u2019s premises, ensure you have evidence of the delivery.<\/li>\n\n\n\n<li>If you have agreed to very specific delivery dates with your customers \u2013 make sure you note such dates and tell all relevant staff involved to document those dates to make sure you can make the deliveries as promised.&nbsp;<\/li>\n\n\n\n<li>If you have agreed on something with the customer over the phone, record it so you remember your commitments.<\/li>\n\n\n\n<li>If your customer misses a payment, document your attempts at <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/effectively-chasing-unpaid-invoices\/\">chasing the payment<\/a> \u2013 this could serve as vital evidence later down the line if the problem escalates.<\/li>\n<\/ol>\n\n\n\n<p>By having clear records and documentation, you will be well-placed to monitor your contractual commitments and help prevent a commercial dispute from arising.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<p>There are key steps your business can take to prevent a dispute from arising. For example, investing in a well-drafted commercial contract to protect your business, doing due diligence before taking on new customers, and ensuring you keep clear records throughout your contractual relationships.&nbsp;<\/p>\n\n\n\n<p>If you need help protecting your business from legal risk, our experienced <a href=\"https:\/\/legalvision.co.uk\/disputes-lawyers-lp\/\">disputes lawyers<\/a> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our <a href=\"https:\/\/legalvision.co.uk\/membership\/\">membership page<\/a>.<\/p>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/183238\" \/>            <input value=\"https:\/\/legalvision.co.uk\/disputes-litigation\/prevent-commercial-dispute\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How to Prevent a Commercial Dispute\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Disputes can be extremely disruptive and damaging for any business. However, there are steps you can take to prevent a dispute from happening in the first place. Most importantly, by investing in a well-drafted written commercial contract. This article will explore key practical and commercial law tips for business owners to help prevent disputes with<a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/prevent-commercial-dispute\/\">Continue reading <span class=\"sr-only\">&#8220;How to Prevent a Commercial Dispute&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13436,"featured_media":3216,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"177032,173656,174814,176531,178225,171929","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[26],"tags":[20,1131,1507,1508],"class_list":["post-183238","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disputes-litigation","tag-small-business","tag-contract-disputes","tag-commercial-dispute","tag-written-contract"],"acf":[],"yoast_head":"<!-- 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