{"id":180550,"date":"2023-04-20T17:40:03","date_gmt":"2023-04-20T16:40:03","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=180550"},"modified":"2024-11-27T03:24:25","modified_gmt":"2024-11-27T03:24:25","slug":"legal-risks-when-you-do-not-delete-personal-data","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/data-privacy-it\/legal-risks-when-you-do-not-delete-personal-data\/","title":{"rendered":"Legal Risks When You Do Not Delete Personal Data in the UK"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Nearly every UK company processes and stores personal data, including living individuals&#8217; names and contact details, each week. Most business owners know of the General Data Protection Regulation (GDPR) that they must comply with its rules. However, whilst most GDPR requirements relate to collecting and using personal data, a few also relate to reviewing and deleting personal information.\u00a0 This article will explore circumstances in which your company should delete personal data and the legal risks of not doing so.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">What is the General Data Protection Regulation?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The GDPR provides UK organisations with important data protection rules.\u00a0 Its primary legal obligation is for UK businesses to obtain and handle personal information safely and reasonably.<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, many business owners must realise that the GDPR also encourages UK companies to delete information when appropriate.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">In fact, some company owners believe you should only ever delete personal information upon request by the relevant individual.\u00a0 This is a myth and one which could lead to some unfortunate consequences if followed.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">When Should My Company Delete Personal Data?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Your business should consider the deletion of personal data in the following circumstances:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">the information is inaccurate or has been replaced by more up-to-date information;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">the information is no longer relevant for its original purpose; or\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">upon request by the relevant individual.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">We\u2019ll briefly consider these in turn below.<\/span><\/p>\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white 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id=\"content-next\"><!-- scroll anchor --><\/div>\n<h2><span style=\"font-weight: 400\">Why Should My Business Delete Inaccurate Personal Data Information?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The GDPR clarifies that personal information must remain relevant concerning its purpose upon collection.\u00a0 In this way, your business should judge inaccurate or outdated information as irrelevant and worthy of deletion.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Aside from being a GDPR violation, holding inaccurate data will also place your company at risk of mistakes and errors when dealing with that individual.\u00a0 For example, imagine your company has two phone numbers for a customer; one needs to be updated and the other is the replacement phone number, but you do not know which is which.\u00a0 Deleting the old phone number upon its replacement would ensure accuracy going forward.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In the same way, if your company believes that data may be out-of-date, it may be wise to check this with the customer at the next opportunity.\u00a0 For example, many gyms periodically check addresses and contact details with their gymgoers every few months.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Why Should My Business Delete Irrelevant Information?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The GDPR holds that your company should only store information that remains relevant.\u00a0 So if, for example, a customer was recorded parking in your car park three years ago, you should delete their registration number from your records.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Why?\u00a0 Because it is irrelevant to your business and no longer necessary for your dealings with them.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This is similar to keeping home address details for customers who have not ordered a home delivery for over a decade.\u00a0 If they ever want another home delivery, they will reconfirm their address at that point and every passing year makes it less relevant and more likely inaccurate.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Should My Business Honour Deletion Requests?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The GDPR requires your organisation to delete an individual&#8217;s personal data without undue delay upon their request.\u00a0 The ICO regards the right of data subjects to make a data erasure request as being in the public interest.<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, there is a significant exemption to this principle, which includes certain circumstances where that personal data remains necessary for its original purpose.\u00a0 So if, for example, your customer has taken out a fixed-term subscription and asks you to delete their direct debit details, you could refuse because you need that information to process their payments.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Naturally, the GDPR is more likely to expect you to delete the information upon request (rather than choosing to do so absent request).\u00a0 So you should record any decision not to delete personal information in writing and send this reasoning to the relevant individual.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">What Are the Main Legal Risks of Avoiding Personal Data Deletion?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The most common risk to UK businesses is a formal investigation by the<\/span><a href=\"https:\/\/ico.org.uk\/\"> <span style=\"font-weight: 400\">Information Commissioner\u2019s Office (ICO)<\/span><\/a><span style=\"font-weight: 400\">.\u00a0 The ICO is a referee for UK data protection rules and can impose hefty fines of up to \u00a317.5m against organisations for GDPR non-compliance.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The ICO expects businesses to carry out regular data audits to ensure that irrelevant, inaccurate or outdated personal information is deleted.\u00a0 Naturally, the ICO understands that companies do not wish to delete data with abandon but does expect businesses to avoid sitting on vast amounts of useless information.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Why will the ICO consider a fine for non-data deletion?\u00a0 One reason is that the ICO believes that data deletion reduces the risk to individuals if an organisation suffers a cyber attack or unauthorised access.\u00a0 Simply put, a company that regularly deletes data will have less to steal.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Because of this, many UK business owners swear by regular data protection audits, which score information on its purpose, usefulness and accuracy.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Key Takeaways<\/span><\/h2>\n<p><span style=\"font-weight: 400\">It can be challenging to figure out whether to delete a piece of personal data or not.\u00a0 Much will depend on the system and criteria used by your business.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, it is important not to avoid the task altogether.\u00a0 Many business owners recognise that decisions can be a grey area and obtain expert legal advice for peace of mind.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you need help ensuring safe personal data deletion, our experienced<\/span><a href=\"https:\/\/legalvision.co.uk\/it-lawyers-lp\/\"> <span style=\"font-weight: 400\">Data, Privacy and IT lawyers<\/span><\/a><span style=\"font-weight: 400\"> can assist as part of our LegalVision membership.\u00a0 For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents.\u00a0 Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our<\/span><a href=\"https:\/\/legalvision.co.uk\/membership\/\"> <span style=\"font-weight: 400\">membership page<\/span><\/a><span style=\"font-weight: 400\">.\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Frequently Asked Questions<\/span><\/h2>\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1682008505512\"><strong class=\"schema-faq-question\"><strong>Why does the GDPR exist when the UK has left the European Union?<\/strong><\/strong> <p class=\"schema-faq-answer\">Even though the UK is no longer part of the EU, its laws remain in place. The UK Government does not intend to remove the GDPR.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1682008511350\"><strong class=\"schema-faq-question\"><strong>How can my company safely delete data?<\/strong><\/strong> <p class=\"schema-faq-answer\">Most data controllers will delete physical information by shredding the documents or using a secure disposal service and deleting electronic information through specialist software.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/180550\" \/>            <input value=\"https:\/\/legalvision.co.uk\/data-privacy-it\/legal-risks-when-you-do-not-delete-personal-data\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"Legal Risks When You Do Not Delete Personal Data in the UK\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nearly every UK company processes and stores personal data, including living individuals&#8217; names and contact details, each week. Most business owners know of the General Data Protection Regulation (GDPR) that they must comply with its rules. However, whilst most GDPR requirements relate to collecting and using personal data, a few also relate to reviewing and<a href=\"https:\/\/legalvision.co.uk\/data-privacy-it\/legal-risks-when-you-do-not-delete-personal-data\/\">Continue reading <span class=\"sr-only\">&#8220;Legal Risks When You Do Not Delete Personal Data in the UK&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13349,"featured_media":3215,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"2768,3825,177179,179438,173206,177242","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[27],"tags":[21,365,1024,1306],"class_list":["post-180550","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-privacy-it","tag-medium-business","tag-gdpr","tag-data-protection","tag-deleting-data"],"acf":[],"yoast_head":"<!-- This site is optimized with the 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He has particular expertise in Commercial and Employment litigation, as well as data protection and privacy regulations. He is a qualified Solicitor in England and Wales and has a decade of legal experience, including advocacy within civil courts and Tribunals. Tom specialises in civil and employment litigation. He has extensive experience in advising employers and companies as to the requirements of employment law and data protection rules, as well as day-to-day advice on smooth running from a commercial perspective. Qualifications: Professional Skills Course - Law, University of Law; Legal Practice Course - Law, College of Law; Bachelor of Laws, University of Southampton.","sameAs":["https:\/\/www.linkedin.com\/in\/tom-sutherland-72b4509b\/"],"url":"https:\/\/legalvision.co.uk\/author\/thomassutherland\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/data-privacy-it\/legal-risks-when-you-do-not-delete-personal-data\/#faq-question-1682008505512","name":"Why does the GDPR exist when the UK has left the European Union?","acceptedAnswer":{"@type":"Answer","text":"Even though the UK is no longer part of the EU, its laws remain in place. The UK Government does not intend to remove the GDPR.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/data-privacy-it\/legal-risks-when-you-do-not-delete-personal-data\/#faq-question-1682008511350","name":"How can my company safely delete data?","acceptedAnswer":{"@type":"Answer","text":"Most data controllers will delete physical information by shredding the documents or using a secure disposal service and deleting electronic information through specialist software.","inLanguage":"en-GB"},"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/users\/13349"}],"replies":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/comments?post=180550"}],"version-history":[{"count":3,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180550\/revisions"}],"predecessor-version":[{"id":191518,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180550\/revisions\/191518"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media\/3215"}],"wp:attachment":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media?parent=180550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/categories?post=180550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/tags?post=180550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}