{"id":180109,"date":"2023-03-20T22:21:14","date_gmt":"2023-03-20T22:21:14","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=180109"},"modified":"2024-05-14T05:51:01","modified_gmt":"2024-05-14T04:51:01","slug":"social-media-business-benefit","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/regulatory-compliance\/social-media-business-benefit\/","title":{"rendered":"Four Ways in Which a Positive Social Media Presence Can Help Your UK Business"},"content":{"rendered":"\n<p>Most UK businesses rely on word of mouth. This is very different from twenty or thirty years ago when the primary way of attracting attention was through advertisements and the media. Nowadays, UK businesses have an easy route to potential consumers: social media. This article will explore four ways a positive social media presence can help your UK business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Does Corporate Social Media Involve?<\/h2>\n\n\n\n<p>Social media accounts for companies are very different to those for individuals. Whilst an individual may limit their posts to their online friends and family, a corporate social media account aims to gain as broad a reach as possible.<\/p>\n\n\n\n<p>Corporate social media accounts tend to have two main aims:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>to put your company and its goods and services in the eye line of as many potential customers as possible; and<\/li>\n\n\n\n<li>provide individuals with another way to contact your business (other than by telephone or in-store).<\/li>\n<\/ol>\n\n\n\n<p>However, on social platforms, increasing views may be associated with controversy. For example, suppose your business publicises a polarising stance on a particular issue. Whilst an advertisement in a magazine or newspaper may receive a few complaints (due to being viewed by 10,000 people), a viral social media post may be much more toxic as millions of people may view it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is \u2018Positive\u2019 Social Media?<\/h2>\n\n\n\n<p>This is where a business aims to post positive content (i.e. posts without criticism) and avoid three controversial topics:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>politics;<\/li>\n\n\n\n<li>religion; and&nbsp;<\/li>\n\n\n\n<li>death.<\/li>\n<\/ul>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>Instead, companies aim to centre their social media posts efforts on the following:<!-- \/wp:paragraph --> <!-- wp:list --><\/p>\n<ul><!-- wp:list-item --><\/p>\n<li>advertising their goods and services;<\/li>\n<li>communicating with customers;<\/li>\n<li>answering queries from potential consumers; and<\/li>\n<li>putting forward a positive brand image.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>Let us explore four ways a positive social media presence can help your business below.<\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+448081968584\" class=\"not-prose\">0808 196 8584<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div class=\"not-prose flex justify-center text-left gform_input_bg_white   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Improve the Reach of Your Business<\/h2>\n\n\n\n<p>Social media accounts are popular amongst UK businesses. The primary reasons for this include the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>they are cheap to run;<\/li>\n\n\n\n<li>your business can seek out its target audience (such as individuals under 40 years old or those with grandchildren); and<\/li>\n\n\n\n<li>it is quick and efficient (for instance, you could launch an advertising campaign nearly instantly compared to printed media).<\/li>\n<\/ul>\n\n\n\n<p>Another reason is that a public post on a social media network has the potential to reach millions. For example, a Twitter post could reach up to 400 million accounts, whilst Facebook has 3 billion users, and Instagram has 1.3 billion individuals.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Cheaper Than Conventional Marketing<\/h2>\n\n\n\n<p>Conventional marketing usually describes physical media, such as:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>billboards;<\/li>\n\n\n\n<li>newspapers; and&nbsp;<\/li>\n\n\n\n<li>physical magazines.<\/li>\n<\/ul>\n\n\n\n<p>In comparison, <a href=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/unlawful-paid-reviews\/\">social media marketing<\/a> can involve actual <a href=\"https:\/\/legalvision.co.uk\/data-privacy-it\/businesses-soft-opt-in-direct-marketing\/\">advertisements on social media platforms<\/a>, which require a small cost but can be tailored to appear in the newsfeeds of target customers. For example, suppose you are a child car seat company. Accordingly, you can ask Facebook to put the advert in the newsfeeds of parents.<\/p>\n\n\n\n<div  class=\"box box--icon box--idea\">\n    <p>Some companies do not post literal advertisements but utilise positive social media posts about their goods, services, and staff. So, for example, many corporate businesses will post news of work events, staff birthday parties and Macmillan Coffee Mornings to improve brand awareness.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. Another Customer Contact Method<\/h2>\n\n\n\n<p>One of the biggest consumer frustrations in the UK is an inability to contact a company. This can particularly be the case when the only means of reaching a business is through a busy telephone number.<\/p>\n\n\n\n<p>In contrast, a business is likely to have a better reputation if it allows customers to contact them through the following methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>face-to-face within retail premises (if not an online-only business);<\/li>\n\n\n\n<li>by telephone;<\/li>\n\n\n\n<li>by email;<\/li>\n\n\n\n<li>by letter;<\/li>\n\n\n\n<li>through a Contact Form on its website;<\/li>\n\n\n\n<li><a href=\"https:\/\/legalvision.co.uk\/startups\/online-startup-business\/\">through a chatbox on its website<\/a>;<\/li>\n\n\n\n<li>through direct messaging on social media.<\/li>\n<\/ul>\n\n\n\n<p>Multiple contact methods allow consumers flexibility in how they wish to resolve their issues. So, for example, if an individual is hard of hearing, they may prefer you deal with their problem by email, letter or social media messaging.<\/p>\n\n\n\n<p>The instant nature of messaging through social channels can provide your company with a quick opportunity to manage consumer expectations and answer any queries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Better Dispute Resolution<\/h2>\n\n\n\n<p>All UK businesses need to deal with complaints and negative comments about customer service. So naturally, it is ideal for customers to deal with well-trained customer resolution staff.&nbsp;<\/p>\n\n\n\n<p>Many companies employ social media staff to manage and <a href=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/social-media-social-media-policy-business\/\">handle social media accounts<\/a> and steer social media strategy. These staff members usually have high levels of experience in customer dispute resolution.&nbsp;<\/p>\n\n\n\n<p>Many businesses prefer customers to send their complaints by email or social media because it allows a speedy response and avoids high numbers of consumers complaining within earshot of other customers in-store.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<p>Companies need to widen their customer base and consumer contact methods in today&#8217;s digital world. In this way, most businesses run different social media platforms. However, running social media channels is not risk-free, and many business owners ask lawyers to draft suitable social media policies.&nbsp;<\/p>\n\n\n\n<p>If you need assistance with corporate social media or introducing a social media policy, our experienced <a href=\"https:\/\/legalvision.co.uk\/services\/ecommerce-online-business\/\">e-commerce and online business lawyers<\/a> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our <a href=\"https:\/\/legalvision.co.uk\/membership\/\">membership page<\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1679350462812\"><strong class=\"schema-faq-question\"><strong>Is it advisable to have a social media policy?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, it is a good idea for any business with social media accounts to have a social media policy. This can ensure that social media staff do not post offensive or controversial content on behalf of your company.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1679350478505\"><strong class=\"schema-faq-question\"><strong>Do the benefits of social media outweigh the risks?<\/strong><\/strong> <p class=\"schema-faq-answer\">Overall, most businesses would answer this with a convincing \u2018yes\u2019. Whilst everything in life carries some form of disadvantage, the ability to communicate with millions of people with little effort trumps the occasional negative comment. In addition, social media is great for meeting new customers and posting relevant content.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/180109\" \/>            <input value=\"https:\/\/legalvision.co.uk\/regulatory-compliance\/social-media-business-benefit\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"Four Ways in Which a Positive Social Media Presence Can Help Your UK Business\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Most UK businesses rely on word of mouth. This is very different from twenty or thirty years ago when the primary way of attracting attention was through advertisements and the media. Nowadays, UK businesses have an easy route to potential consumers: social media. This article will explore four ways a positive social media presence can<a href=\"https:\/\/legalvision.co.uk\/regulatory-compliance\/social-media-business-benefit\/\">Continue reading <span class=\"sr-only\">&#8220;Four Ways in Which a Positive Social Media Presence Can Help Your UK Business&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13349,"featured_media":3224,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"178513,171871,176926,2408,179808,172521","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[32],"tags":[20,21,496,1196],"class_list":["post-180109","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-regulatory-compliance","tag-small-business","tag-medium-business","tag-marketing","tag-social-media-policy"],"acf":[],"yoast_head":"<!-- This site is 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Qualifications: Professional Skills Course - Law, University of Law; Legal Practice Course - Law, College of Law; Bachelor of Laws, University of Southampton.","sameAs":["https:\/\/www.linkedin.com\/in\/tom-sutherland-72b4509b\/"],"url":"https:\/\/legalvision.co.uk\/author\/thomassutherland\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/regulatory-compliance\/social-media-business-benefit\/#faq-question-1679350462812","name":"Is it advisable to have a social media policy?","acceptedAnswer":{"@type":"Answer","text":"Yes, it is a good idea for any business with social media accounts to have a social media policy. This can ensure that social media staff do not post offensive or controversial content on behalf of your company.\u00a0","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/regulatory-compliance\/social-media-business-benefit\/#faq-question-1679350478505","name":"Do the benefits of social media outweigh the risks?","acceptedAnswer":{"@type":"Answer","text":"Overall, most businesses would answer this with a convincing \u2018yes\u2019. Whilst everything in life carries some form of disadvantage, the ability to communicate with millions of people with little effort trumps the occasional negative comment. In addition, social media is great for meeting new customers and posting relevant content.","inLanguage":"en-GB"},"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/users\/13349"}],"replies":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/comments?post=180109"}],"version-history":[{"count":4,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180109\/revisions"}],"predecessor-version":[{"id":187900,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180109\/revisions\/187900"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media\/3224"}],"wp:attachment":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media?parent=180109"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/categories?post=180109"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/tags?post=180109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}