{"id":180041,"date":"2023-03-15T13:01:37","date_gmt":"2023-03-15T13:01:37","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=180041"},"modified":"2025-07-02T00:38:29","modified_gmt":"2025-07-01T23:38:29","slug":"effectively-chasing-unpaid-invoices","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/commercial-contracts\/effectively-chasing-unpaid-invoices\/","title":{"rendered":"How Can My Business Effectively Chase Unpaid Invoices?"},"content":{"rendered":"<p><span style=\"font-weight: 400\">All UK businesses thrive on adequate cash flow. After all, there is little value in sending out invoices if the recipients avoid payment. However, even within commercial circles, chasing money from clients and consumers can be slightly awkward. This article will consider the most effective ways to <a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/5-tips-getting-paid-on-time\/\">chase unpaid invoices<\/a> so your business can get paid while maintaining customer relationships.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Overview<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Recent studies have shown that around 30% of the invoices UK businesses send to their customers are not paid within the requested time. Instead, on average, most payments are approximately a week late. Some surveys estimate that <a href=\"https:\/\/legalvision.co.uk\/startups\/late-payments\/\">late payments<\/a> cost UK small business owners nearly three-quarters of a billion pounds annually.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">What are the main effects of late invoice payments on UK companies?\u00a0 Some examples include:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">cashflow difficulties, requiring businesses to look to costly credit or factoring services;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">less capital investment in their business; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">late payment of their own invoices.\u00a0<\/span><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400\">Your Legal Position<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The law permits UK businesses to claim against customers for non-payment of delivered invoices. <\/span><a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/recover-money-owed\/\"><span style=\"font-weight: 400\">You may hear this called a money claim or a debt action<\/span><\/a><span style=\"font-weight: 400\">. Therefore, your business can bring a money claim against a customer that fails to pay their invoice within the allotted time.<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, before you initiate proceedings, you may wish to instruct a solicitor. This is because:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">there are usually legal costs (including court fees) to consider, not all of which you may <a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/recover-money-owed\/\">recover from your debtor<\/a>;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">your debtor may contest the claim, which will increase your costs;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">you may face delays between you initiate proceedings and when the court schedules the hearing; and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">if your claim is unsuccessful, you may have to cover the other party&#8217;s legal costs.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">There is another vital consideration here: do you wish to continue your business relationship? Even if you have a claim, initiating legal action against your customer may cause a breakdown in the relationship. Accordingly,\u00a0<\/span><span style=\"font-weight: 400\">if the invoice has been sent to a party who you wish to do business with in the future, you are unlikely to want to leap into legal action against them.<\/span><\/p>\n<p><span style=\"font-weight: 400\">We will now consider what options are available to you if you wish to avoid legal action while also getting paid on time.<\/span><\/p>\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/09\/06164254\/uk-startup-manual-290x410-1.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">UK Startup Manual<\/div>\n            <div class=\"body-text\">\n                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In this way, many businesses find that using an informal, warm tone is best for initial invoice-chasing correspondence. Politely chasing an overdue invoice will hopefully remind your customer of the work you have done so that they make prompt payment.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If a diplomatic or conciliatory tone does not produce results, you may wish to adjust your tone. For instance, expressing disappointment at the delay may signal your customer that they need to resolve the issue to avoid frustrating the business relationship quickly.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">In both cases, you should consider which individuals within your customer\u2019s business you are writing to. You may have more success approaching the person with whom you have a relationship rather than the accounts department. Alternatively, you may avoid damaging the rapport with your contact in the business by sending a more formal request.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Employing an Invoice Management Team<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Many business owners do not wish to chase customers directly for payment. Instead, you may prefer to delegate this to a separate department within your business to protect the rapport you have built with your client. Therefore, you may wish to create an accounts department and delegate invoice chasing to them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Even if you are a small business with limited resources, you can create an email address under your business domain, such as \u201caccounts receivables\u201d or \u201cfinance\u201d. From your customer\u2019s perspective, they are simply dealing with the administrative functions of your business.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Consider Amending Your Late-Payment Policy<\/span><\/h3>\n<p><span style=\"font-weight: 400\">You may wish to consider implementing or adopting a late-payment policy for unpaid invoices. For instance, you may adopt a policy where after three late payments exceeding a week from the due date, you charge a late payment fee of 5% of the invoice amount. Alternatively, you may choose to charge a flat fee.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Before implementing any amendments, you should consider the legal and commercial ramifications. If you, as a supplier, do not have sufficient bargaining power, your customer may cease doing business with you and find a more malleable supplier. Alternatively, if you add considerable value and provide a differentiated product that your customer may struggle to find elsewhere, this may be a commercially sensible approach.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">From a legal perspective, you should ensure you give your customer ample notice and that they are appropriately signposted to the changes. Otherwise, they may argue that it is an unenforceable variation to the contract. A solicitor can advise you further.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Key Takeaways<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Chasing unpaid invoices requires balancing your cash flow needs with maintaining a good customer rapport. While the law gives you the right to sue customers for unpaid invoices in most circumstances, commercially, this may not always be the most sensible approach. You may therefore wish to adopt more informal and conciliatory approaches, such as tactfully chasing your clients. Alternatively, you can delegate collection to another department or create an email address exclusively for the collection. You may also wish to implement or amend your late-payment policy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you need help chasing unpaid invoices for your business, our experienced<\/span> <a href=\"https:\/\/legalvision.co.uk\/services\/ecommerce-online-business\/\"><span style=\"font-weight: 400\">e-commerce and online business lawyers<\/span><\/a><span style=\"font-weight: 400\"> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our<\/span> <a href=\"https:\/\/legalvision.co.uk\/membership\/\"><span style=\"font-weight: 400\">membership page<\/span><\/a><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Frequently Asked Questions<\/span><\/h2>\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1678885116826\"><strong class=\"schema-faq-question\"><strong>Can my business instruct a debt collection agency to chase the debt?<\/strong><\/strong> <p class=\"schema-faq-answer\">Most organisations, whether small businesses or larger corporations, will only instruct a <a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/engaging-debt-collection-agency-legal-considerations-businesses\/\">debt collection agency<\/a> after obtaining a court judgment. This is because the instruction of an agency is usually a last resort if gentle reminder emails (and not-so-gentle versions) do not work.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1678885122572\"><strong class=\"schema-faq-question\"><strong>Why are outstanding invoices a common issue in the UK?<\/strong><\/strong> <p class=\"schema-faq-answer\">Many organisations in the UK spend a lot of time chasing prompt payments through email reminders. This is because some UK companies live on a limited cash flow and cannot afford to pay staff and attend to all their monthly bills.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/180041\" \/>            <input value=\"https:\/\/legalvision.co.uk\/commercial-contracts\/effectively-chasing-unpaid-invoices\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How Can My Business Effectively Chase Unpaid Invoices?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>All UK businesses thrive on adequate cash flow. After all, there is little value in sending out invoices if the recipients avoid payment. However, even within commercial circles, chasing money from clients and consumers can be slightly awkward. This article will consider the most effective ways to chase unpaid invoices so your business can get<a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/effectively-chasing-unpaid-invoices\/\">Continue reading <span class=\"sr-only\">&#8220;How Can My Business Effectively Chase Unpaid 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| LegalVision UK"},{"@type":"BreadcrumbList","@id":"https:\/\/legalvision.co.uk\/commercial-contracts\/effectively-chasing-unpaid-invoices\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/legalvision.co.uk\/"},{"@type":"ListItem","position":2,"name":"Commercial Contract Articles","item":"https:\/\/legalvision.co.uk\/category\/commercial-contracts\/"},{"@type":"ListItem","position":3,"name":"How Can My Business Effectively Chase Unpaid Invoices?"}]},{"@type":"WebSite","@id":"https:\/\/legalvision.co.uk\/#website","url":"https:\/\/legalvision.co.uk\/","name":"LegalVision UK","description":"LegalVision is a commercial law firm in the UK with a commitment to innovation","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/legalvision.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/legalvision.co.uk\/#\/schema\/person\/332997a5c4d417d6c77f819e0d496113","name":"Tom Khalid","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/legalvision.co.uk\/#\/schema\/person\/image\/","url":"https:\/\/legalvision.co.uk\/wp-content\/uploads\/sites\/4\/2024\/07\/Tom-4593-scaled-e1753433067527-96x96.jpg","contentUrl":"https:\/\/legalvision.co.uk\/wp-content\/uploads\/sites\/4\/2024\/07\/Tom-4593-scaled-e1753433067527-96x96.jpg","caption":"Tom Khalid"},"description":"Tom is a trainee solicitor at LegalVision.","url":"https:\/\/legalvision.co.uk\/author\/tomkhalid\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/commercial-contracts\/effectively-chasing-unpaid-invoices\/#faq-question-1678885116826","name":"Can my business instruct a debt collection agency to chase the debt?","acceptedAnswer":{"@type":"Answer","text":"Most organisations, whether small businesses or larger corporations, will only instruct a <a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/engaging-debt-collection-agency-legal-considerations-businesses\/\">debt collection agency<\/a> after obtaining a court judgment. This is because the instruction of an agency is usually a last resort if gentle reminder emails (and not-so-gentle versions) do not work.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/commercial-contracts\/effectively-chasing-unpaid-invoices\/#faq-question-1678885122572","name":"Why are outstanding invoices a common issue in the UK?","acceptedAnswer":{"@type":"Answer","text":"Many organisations in the UK spend a lot of time chasing prompt payments through email reminders. This is because some UK companies live on a limited cash flow and cannot afford to pay staff and attend to all their monthly bills.","inLanguage":"en-GB"},"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/users\/13522"}],"replies":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/comments?post=180041"}],"version-history":[{"count":5,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180041\/revisions"}],"predecessor-version":[{"id":187982,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/180041\/revisions\/187982"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media\/3080"}],"wp:attachment":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media?parent=180041"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/categories?post=180041"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/tags?post=180041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}