{"id":1791,"date":"2022-01-16T23:34:26","date_gmt":"2022-01-16T23:34:26","guid":{"rendered":"https:\/\/uk.legalvision.com.au\/?p=1791"},"modified":"2026-05-05T02:35:43","modified_gmt":"2026-05-05T01:35:43","slug":"returns-policy","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/ecommerce-online-business\/returns-policy\/","title":{"rendered":"Should I Have a Returns Policy for my Online Business in England and Wales?"},"content":{"rendered":"\n

If you sell goods online<\/a> in England and Wales, you must have a clear returns policy that protects both your customers and your business. Customers have legal rights to return goods, whether faulty or simply unwanted, and your returns policy must reflect these rights. This article will explain precisely what your returns policy should cover.<\/p>\n\n\n\n

Rights of Consumers to Return Online Purchases<\/span><\/h2>\n\n\n\n

Customers can return goods purchased through online orders for two reasons. Firstly, they can return the goods if they are faulty<\/a> or otherwise not as you described. Secondly, they can return the goods if they have decided they do not want the item after all.<\/span><\/p>\n\n\n\n

Receiving Faulty Goods<\/span><\/h2>\n\n\n\n

The goods you sell must be satisfactory and fit for their intended purpose. If a customer does receive an item that is faulty or otherwise not as you described it, they have the right to a full refund if they return it to you within 30 days of receiving it.<\/span><\/p>\n\n\n\n

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After the first 30 days but within six months of receiving the item, the customer is entitled to repair or replacement. If you cannot repair or replace it, you must provide them with a refund. <\/span><\/p>\n<\/div>\n\n\n\n

After six months, the customer still has the right to return the goods to you. However, they must prove that the goods were faulty when they received them. If you agree that the goods were faulty on receipt, you must repair or replace them. If you cannot repair or replace them, you must refund the customer, but you are entitled to make a deduction for the use of the item whilst the customer had it.<\/span><\/p>\n\n\n\n\n\n Continue reading this article below the form\n <\/i>\n<\/a>\n

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