{"id":178667,"date":"2022-11-22T19:55:43","date_gmt":"2022-11-22T19:55:43","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=178667"},"modified":"2022-11-30T00:01:40","modified_gmt":"2022-11-30T00:01:40","slug":"telephone-conversations-business-gdpr-ico-data-protection","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/data-privacy-it\/telephone-conversations-business-gdpr-ico-data-protection\/","title":{"rendered":"Do GDPR Rules Cover My Company\u2019s Telephone Conversations in the UK?"},"content":{"rendered":"\n

As a business owner, you know the importance of communicating with your customers by phone. Whilst contacting clients by email is becoming more popular, there are times when telephone conversations remain crucial for your business. However, the General Data Protection Regulation (GDPR) and Data Protection Act limit what your organisation can and cannot do with phone calls. This article will explore the extent to which the GDPR sets limits to the carrying out and recording of telephone calls. This will provide your business with information on good practices to avoid a potential fine from <\/span>the Information Commissioner\u2019s Office (ICO)<\/span><\/a>.<\/span><\/p>\n\n\n\n

The GDPR?<\/span><\/h2>\n\n\n\n

The General Data Protection Regulation<\/span><\/a> is in place to protect the personal information of individuals. Therefore, the GDPR applies to verbal or written communication which contains or records the personal data of others. It applies to all businesses, no matter their size or type. Therefore, it applies to sole traders and public limited companies. <\/span><\/p>\n\n\n\n

The GDPR contains a broad definition of personal data, which includes:<\/span><\/p>\n\n\n\n