{"id":178653,"date":"2022-11-22T14:09:27","date_gmt":"2022-11-22T14:09:27","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=178653"},"modified":"2022-11-29T23:47:32","modified_gmt":"2022-11-29T23:47:32","slug":"social-media-social-media-policy-business","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/ecommerce-online-business\/social-media-social-media-policy-business\/","title":{"rendered":"How Can a Social Media Policy Benefit My Online Business in the UK?"},"content":{"rendered":"\n<p>As an online business owner, you know reputation is everything. No reputation means low website usage, and a bad reputation turns away potential customers. By growing and cultivating your business profile, potential and current consumers will see your website as progressive and reliable. One way to do this is through the use of social media platforms. However, whilst your organisation can effectively use a social media policy to reach more consumers and for brand awareness, you must also limit potential damage through naive or malicious posts. One way to do this is through a social media policy.<\/p>\n\n\n\n<p>This article will explore the crucial role of social media in improving the reach of your online business, as well as the benefits of a social media policy when you have a social media presence.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">\u00a0What is a Social Media policy?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">A social media policy sets out boundaries for social media activity.\u00a0This is important because one controversial social media post can undo months or years of sensible usage.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Your social media policy applies to all those who work for your company and any individuals who help manage <\/span><a href=\"https:\/\/legalvision.co.uk\/employment\/employees-social-media-usage\/\"><span style=\"font-weight: 400\">your social media accounts<\/span><\/a><span style=\"font-weight: 400\">. Whilst most organisations hire staff or use existing employees to manage their social media, some businesses use an external agency.<\/span><\/p>\n\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/09\/06164254\/uk-startup-manual-290x410-1.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">UK Startup Manual<\/div>\n            <div class=\"body-text\">\n                <p>LegalVision&#8217;s Startup Manual is essential reading material for any startup founder looking to launch and grow a successful startup.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.uk\/uk-startup-manual.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">What Does a Social Media Policy Usually Contain?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">Like most business-related documents, the contents will depend on the nature and principles of the business.\u00a0So, for example, an organisation that values renewable energy would not retweet posts from an oil company.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">You may use a social media policy template from an online search engine when creating your social media policy, but this can be risky as the social media guidelines may not suit your business.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Most social media policies will confirm the following measures:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">any approval process ahead of a social media post;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">restrictions on approved social media post topics; and<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">how to handle complaints or abusive comments from social media users.<\/span><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400\">We explore each of these three measures in turn below.<\/span><\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span 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You should approve all comments made under your company\u2019s name, whether on social media or otherwise. Social media is not an exact science; most approvals rely on the common sense of the decision-maker. Your social media policy should, therefore, set out the approval process. This is particularly important with social media, given that <\/span><a href=\"https:\/\/twitter.com\/?lang=en\"><span style=\"font-weight: 400\">Twitter<\/span><\/a><span style=\"font-weight: 400\">, <\/span><a href=\"https:\/\/en-gb.facebook.com\/\"><span style=\"font-weight: 400\">Facebook<\/span><\/a><span style=\"font-weight: 400\">, and <\/span><a href=\"https:\/\/www.instagram.com\/\"><span style=\"font-weight: 400\">Instagram<\/span><\/a><span style=\"font-weight: 400\"> posts tend to be frequent.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">A robust approval process aims to avoid unauthorised access to your social media platforms. So, for example, the guidelines should make it extremely difficult for an unauthorised individual to access and post unauthorised content.&nbsp; A robust approval process should also make it as difficult as possible for an outsider to hack into your social media accounts and post abusive or controversial messaging.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">2. Topic Restrictions<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">Different companies present alternative images online. Some companies keep their social media postings neutral and sensible, treating a social media page as a digital advertising platform.\u00a0Whilst other organisations try to stand out, usually through humour or mention of charitable initiatives.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Whilst many companies tend to limit social media posts to announcements of new products and <\/span><a href=\"https:\/\/legalvision.co.uk\/employment\/good-recruitment-practice\/\"><span style=\"font-weight: 400\">significant staff hires<\/span><\/a><span style=\"font-weight: 400\">, some seek to make a major impact on their social channels.&nbsp; On Twitter, two examples include Ryanair and Ben &amp; Jerry\u2019s Ice Cream.&nbsp; They both stand out for different reasons:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">Ryanair regularly uses humour to comment on popular new items, such as offering a seat to a significant political figure who leaves office; and<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Ben &amp; Jerry\u2019s has a political slant, which is relatively unusual in the USA and comments on election cycles and employee advocacy through unions.<\/span><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400\">In the UK, comment on politics and the use of risque humour is relatively uncommon.\u00a0However, much depends on your company&#8217;s ethics and the brand you wish to portray to potential consumers.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">3. Complaint and Abusive Comment Procedure<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">You will inevitably receive complaints from social media users regarding certain posts, which can include uncontroversial posts. It is helpful to have a plan in place for handling complaints. It is a bad idea to announce the findings of a small investigation on social networks. Instead, you should conduct this through private messages. Invite the individual to send a direct message or email to a particular place to investigate the complaint.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Unfortunately, social media has a dark side with individuals sending abusive messages far more frequently than they would if facing someone in public. Most companies tackle this issue within their corporate social media policy in some of the following ways:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">seek to remove violent or abusive comments through website tools or request to the platform operator;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">ban the user account from following the company on that platform; and<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">ignore commenting on the post to avoid it becoming more high-profile.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">One of the worst mistakes made by most social media operators is to respond to aggressive messages. In most cases, this is just what that individual wants to rile up the social media handler and waste their time. Social media operators are human and, absent an effective abusive message procedure, may snap and react unfavourably.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Key Takeaways<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">Effective use of social media platforms can constitute free advertising and reach far more individuals than posts on your main website. However, the use of social media requires an effective social media policy. This ensures, for example, that unauthorised individuals cannot post on your social media and that the topics of all posts are pre-approved, and any comments are free of aggression or controversy.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">If you need help with a social media policy, our experienced <\/span><a href=\"https:\/\/legalvision.co.uk\/services\/ecommerce-online-business\/\"><span style=\"font-weight: 400\">E-Commerce and Online Business lawyers<\/span><\/a><span style=\"font-weight: 400\"> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our <\/span><a href=\"https:\/\/legalvision.co.uk\/membership\/\"><span style=\"font-weight: 400\">membership page<\/span><\/a><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Frequently Asked Questions<\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1669125263106\"><strong class=\"schema-faq-question\"><strong>Is it wise to use template social media policy examples from an online search engine?<\/strong><\/strong> <p class=\"schema-faq-answer\">Not really, no. Using a social media policy template has potential risks, such as the social media guidelines not suiting your business.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1669125288222\"><strong class=\"schema-faq-question\"><strong>Is the use of social media worth the risk to our brand reputation?<\/strong><\/strong> <p class=\"schema-faq-answer\">Most businesses would say yes &#8211; the risks of using social media sites are similar to those of advertising. However, you can usually mitigate them by using clear guidelines and avoiding controversial personal opinions.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/178653\" \/>            <input value=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/social-media-social-media-policy-business\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How Can a Social Media Policy Benefit My Online Business in the UK?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As an online business owner, you know reputation is everything. No reputation means low website usage, and a bad reputation turns away potential customers. By growing and cultivating your business profile, potential and current consumers will see your website as progressive and reliable. One way to do this is through the use of social media<a href=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/social-media-social-media-policy-business\/\">Continue reading <span class=\"sr-only\">&#8220;How Can a Social Media Policy Benefit My Online Business in the UK?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13349,"featured_media":3253,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"174715,176048,178173,1365,177545,175169","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[34],"tags":[20,21,222,429],"class_list":["post-178653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce-online-business","tag-small-business","tag-medium-business","tag-grievance-policy","tag-workplace-policy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Benefits of a Social Media Policy | LegalVision UK<\/title>\n<meta name=\"description\" content=\"It is wise to have a social media policy if your business uses social media. 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He has particular expertise in Commercial and Employment litigation, as well as data protection and privacy regulations. He is a qualified Solicitor in England and Wales and has a decade of legal experience, including advocacy within civil courts and Tribunals. Tom specialises in civil and employment litigation. He has extensive experience in advising employers and companies as to the requirements of employment law and data protection rules, as well as day-to-day advice on smooth running from a commercial perspective. Qualifications: Professional Skills Course - Law, University of Law; Legal Practice Course - Law, College of Law; Bachelor of Laws, University of Southampton.","sameAs":["https:\/\/www.linkedin.com\/in\/tom-sutherland-72b4509b\/"],"url":"https:\/\/legalvision.co.uk\/author\/thomassutherland\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/ecommerce-online-business\/social-media-social-media-policy-business\/#faq-question-1669125263106","name":"Is it wise to use template social media policy examples from an online search engine?","acceptedAnswer":{"@type":"Answer","text":"Not really, no. 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