It can be tough to read and deal with negative online reviews of your business. Not only can they be upsetting, but you may also be worried that such reviews will harm your business through lost opportunities and lower turnover. This article explains the best way to deal with negative customer reviews and when you can seek a legal remedy for bad reviews.<\/p>\n\n\n\n
You can only seek a legal remedy for a negative online review if it is defamatory. Defamation<\/a> is when a person or company\u2019s reputation is harmed or is likely to be harmed by something false. This is called libel when it is done in writing, such as an online review. In summary, a defamatory review needs to be untrue and damage the reputation of your business as a result. In contrast, a negative review is merely factually accurate or made in the reviewer\u2019s honest opinion.<\/p>\n\n\n\n A review can be negative for your business. However, this does not necessarily mean that you can seek a legal remedy. If a customer has a bad experience with your business, they are within their rights to write a review that is a truthful reflection of their experience. Negative reviews like this may still harm your business’ reputation, but you cannot take action against truthful reviews.<\/p>\n\n\n\n\n\n Continue reading this article below the form\n <\/i>\n<\/a>\nNegative Reviews<\/h2>\n\n\n\n