{"id":173575,"date":"2022-08-04T14:12:51","date_gmt":"2022-08-04T13:12:51","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=173575"},"modified":"2026-05-17T23:48:41","modified_gmt":"2026-05-17T22:48:41","slug":"terms-of-use-document","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-of-use-document\/","title":{"rendered":"What is a Terms of Use Document and When Do I Need It in the UK?"},"content":{"rendered":"\n<p>A terms of use document sets the legal rules between your business and anyone who accesses your website or app. Without one, you leave your business exposed and users without clear expectations. This article will explain the purpose of a terms of use document to ensure your business can protect its commercial interests.<\/p>\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/09\/06164254\/uk-startup-manual-290x410-1.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">UK Startup Manual<\/div>\n            <div class=\"body-text\">\n                <p>LegalVision&#8217;s Startup Manual is essential reading material for any startup founder looking to launch and grow a successful startup.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.uk\/uk-startup-manual.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">What is a Terms of Use Document?<\/h2>\n\n\n\n<p>There are many names for this type of document, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>user agreement;<\/li>\n\n\n\n<li>terms of service;<\/li>\n\n\n\n<li>accepted use agreement; and&nbsp;<\/li>\n\n\n\n<li>website terms and conditions.<\/li>\n<\/ul>\n\n\n\n<p>Whichever name you use, the document confirms the legal position between your company and those accessing the website. Most documents clarify that users cannot continue using the website unless they agree to the terms. This is similar to a football ticket having terms and conditions printed on the back, such as not drinking alcohol on the premises. By entering the stadium with that ticket, the attendee agrees to those terms.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Should Be in a Terms of Use Document?<\/h2>\n\n\n\n<p>The information you include in a <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-and-conditions\/\">terms of use<\/a> document depends on the unique nature of your website or app. Generally, terms of use should outline user expectations and what your business does and does not control. <\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <!-- wp:paragraph -->\n<p>At a minimum, the document should advise:<\/p>\n<!-- \/wp:paragraph --> <!-- wp:list -->\n<ul>\n<li>the purpose of your website;<\/li>\n<li>using the website constitutes acceptance of the terms and conditions;<\/li>\n<li>users are responsible for ensuring access to the website is legal in their country;<\/li>\n<li>the circumstances you may ban a user from accessing the site or app;<\/li>\n<li>your company is not responsible for malware or viruses suffered through use of the site or its affiliates&#8217; websites; and<\/li>\n<li>you do not guarantee the accuracy of the website\u2019s content.<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<\/div>\n\n\n\n<p>A website may require users to be adults, for example, because it pertains to alcohol or gambling. Therefore, the website terms of use should state that all <a href=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/sell-to-minors\/\">users must be 18 years of age<\/a>. You may notice these types of websites will have a pop-up window asking you to confirm your age. Additionally, the discretion to ban users allows your business to deal with individuals who spread offensive or abusive messages through the website or messaging services.<\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p dir=\"auto\"><strong>Key Statistics:<\/strong><\/p>\n<ul dir=\"auto\">\n<li><strong>59%:<\/strong> Of UK websites had inadequately incorporated terms of use in 2025, rendering key protections such as liability limitations unenforceable.<\/li>\n<li><strong>\u00a31.8 billion:<\/strong> Estimated annual economic impact of disputes linked to poorly drafted website terms of use across UK businesses.<\/li>\n<li><strong>67%:<\/strong> Of businesses updated their terms of use in response to 2025\u20132026 regulatory changes on digital contracts.<\/li>\n<\/ul>\n<p dir=\"auto\"><strong>Sources:<\/strong><\/p>\n<ol dir=\"auto\">\n<li>Competition and Markets Authority (CMA), Online Consumer Contracts: Terms of Use Guidance (February, 2026)<\/li>\n<li>Confederation of British Industry (CBI), Digital Contracts Report 2025: Focus on Terms of Use (2025)<\/li>\n<li>Institute of Chartered Accountants in England and Wales (ICAEW), Drafting Website Terms of Use: Commercial Risks\u00a0(2025)<\/li>\n<\/ol>\n<\/div>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+448081968584\" class=\"not-prose\">0808 196 8584<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                   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Therefore, they will enforce them within a dispute as long as the document has:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reasonable, lawful clauses;<\/li>\n\n\n\n<li>precise, understandable wording; and<\/li>\n\n\n\n<li>the user agrees to it.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The last point is why most terms of use agreements state that continued use of the website counts as acceptance of the <a href=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/marketplace-terms-conditions\/\">terms and conditions<\/a>. Additionally, such clauses avoid irritating customers by having a pop-up window asking for consent to the terms of use upon each visit.&nbsp;You may notice that some websites ask you to create a user profile with your email address and only ask you to accept the terms of use the first time. After that, those websites will simply have to update you, usually by email, when the terms of use are updated.<\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>Moreover, disputes may centre around whether a clause is reasonable. Generally speaking, terms of use documents will be reasonable if they avoid unfair or absurd rules.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<p>A terms of use document acts as a rulebook for users whilst using your website. You should tailor your document to the unique aspects of your website or app to ensure they adequately outline how your business operates. The terms of use document bears legal significance. Therefore, it is worth having a professional draft your company\u2019s user agreement.<\/p>\n\n\n\n<p>LegalVision provides ongoing legal support for businesses through our fixed-fee legal membership. Our experienced <strong><a href=\"https:\/\/legalvision.co.uk\/contract-lawyers-lp\/\">contract lawyers<\/a><\/strong> help businesses manage contracts, employment law, disputes, intellectual property, and more, with unlimited access to specialist lawyers for a fixed monthly fee. To learn more about LegalVision\u2019s legal membership, call <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or <a href=\"https:\/\/legalvision.co.uk\/membership\/\" target=\"_blank\" rel=\"noreferrer noopener\">visit our membership page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1659617274435\"><h3 class=\"schema-faq-question\">Does my company\u2019s website have to use a terms of use document?<\/h3> <p class=\"schema-faq-answer\">No. However, for the above reasons, having a terms of use document is highly recommended and can be helpful in future court action relating to your website.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1659617300250\"><h3 class=\"schema-faq-question\">Will courts refuse to enforce certain terms of use clauses?<\/h3> <p class=\"schema-faq-answer\">Yes. In general, courts do not usually enforce clauses that are intentionally vague, misleading, or seek to abuse the user\u2019s trust.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1777943652590\"><h3 class=\"schema-faq-question\">What happens if a user breaches my terms of use?<\/h3> <p class=\"schema-faq-answer\">Your terms of use can grant you discretion to ban users who breach them, such as those spreading offensive or abusive content.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1777943658857\"><h3 class=\"schema-faq-question\">How do users accept my terms of use?<\/h3> <p class=\"schema-faq-answer\">Most websites state that continued use constitutes acceptance, avoiding repeated pop-up consent requests on every visit.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>A terms of use document sets the legal rules between your business and anyone who accesses your website or app. Without one, you leave your business exposed and users without clear expectations. This article will explain the purpose of a terms of use document to ensure your business can protect its commercial interests. What is<a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-of-use-document\/\">Continue reading <span class=\"sr-only\">&#8220;What is a Terms of Use Document and When Do I Need It in the UK?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13461,"featured_media":3188,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1707,2346,1836,1574,1203,1004","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[37],"tags":[20,21,174,379],"class_list":["post-173575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commercial-contracts","tag-small-business","tag-medium-business","tag-commercial-contracts","tag-ecommerce"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Do I Need a Terms of Use Document? 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