{"id":173575,"date":"2022-08-04T14:12:51","date_gmt":"2022-08-04T13:12:51","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=173575"},"modified":"2023-05-23T01:28:28","modified_gmt":"2023-05-23T00:28:28","slug":"terms-of-use-document","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-of-use-document\/","title":{"rendered":"What is a Terms of Use Document and When Do I Need It in the UK?"},"content":{"rendered":"\n<p>If your business has a website or an app, you must have a terms of use document. This will establish user expectations and limit what your business is responsible for. Often, this is similar to terms of use for traditional physical businesses. However, due to the unique nature of websites, you must tailor the terms of use to suit the digital environment. This article will explain the purpose of a terms of use document to ensure your business can protect its commercial interests. <\/p>\n\n\n\n    <div class=\"my-7 lg:my-10 border-y-2 border-gray-100 py-7 lg:py-10 flex flex-col sm:flex-row items-start gap-10\">\n                    <img decoding=\"async\" class=\"w-52 mx-auto my-0! rounded\" src=\"https:\/\/img.legalvision.com.au\/wp-content\/uploads\/sites\/4\/2022\/09\/06164254\/uk-startup-manual-290x410-1.jpg\" alt=\"Front page of publication\"\n                 loading=\"lazy\" width=\"208\" height=\"298\">\n                <section>\n            <div class=\"text-2xl font-bold\">UK Startup Manual<\/div>\n            <div class=\"body-text\">\n                <p>LegalVision&#8217;s Startup Manual is essential reading material for any startup founder looking to launch and grow a successful startup.<\/p>\n            <\/div>\n            \n\n<a href=\"https:\/\/go.legalvision.co.uk\/uk-startup-manual.html\" class=\" block px-5 py-3.5 max-w-fit bg-orange button__hover transition rounded text-white font-bold text-lg no-underline uppercase leading-tight text-center\" target=\"\" rel=\"\">Download Now<\/a>        <\/section>\n    <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">What is a Terms of Use Document?<\/h2>\n\n\n\n<p>There are many names for this type of document, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>user agreement;<\/li>\n\n\n\n<li>terms of service;<\/li>\n\n\n\n<li>accepted use agreement; and&nbsp;<\/li>\n\n\n\n<li>website terms and conditions.<\/li>\n<\/ul>\n\n\n\n<p>Whichever name you use, the document confirms the legal position between your company and those accessing the website. Most documents clarify that users cannot continue using the website unless they agree to the terms. This is similar to a football ticket having terms and conditions printed on the back, such as not drinking alcohol on the premises. By entering the stadium with that ticket, the attendee agrees to those terms.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Should Be in a Terms of Use Document?<\/h2>\n\n\n\n<p>The information you include in a <a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-and-conditions\/\">terms of use<\/a> document depends on the unique nature of your website or app. Generally, terms of use should outline user expectations and what your business does and does not control. <\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <!-- wp:paragraph -->\n<p>At a minimum, the document should advise:<\/p>\n<!-- \/wp:paragraph --> <!-- wp:list -->\n<ul>\n<li>the purpose of your website;<\/li>\n<li>using the website constitutes acceptance of the terms and conditions;<\/li>\n<li>users are responsible for ensuring access to the website is legal in their country;<\/li>\n<li>the circumstances you may ban a user from accessing the site or app;<\/li>\n<li>your company is not responsible for malware or viruses suffered through use of the site or its affiliates&#8217; websites; and<\/li>\n<li>you do not guarantee the accuracy of the website\u2019s content.<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<\/div>\n\n\n\n<p>A website may require users to be adults, for example, because it pertains to alcohol or gambling. Therefore, the website terms of use should state that all <a href=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/sell-to-minors\/\">users must be 18 years of age<\/a>. You may notice these types of websites will have a pop-up window asking you to confirm your age. Additionally, the discretion to ban users allows your business to deal with individuals who spread offensive or abusive messages through the website or messaging services.<\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+448081968584\" class=\"not-prose\">0808 196 8584<\/a> for urgent assistance.\n                <br>\n                Otherwise, complete this form, and we will contact you within one business day.\n                    <\/span>\n    <\/div>\n\n    \n\n<div class=\"not-prose flex justify-center text-left gform_input_bg_white    \">\n    <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var 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If you do not want to receive such messages, tick here.<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type=\"submit\" id=\"gform_submit_button_2453\" class=\"gform_button button\" onclick=\"gform.submission.handleButtonClick(this);\" data-submission-type=\"submit\"><span class=\"gform_submit_button__text\">Submit Now<\/span><\/button> <input type='hidden' name='gform_ajax' value='form_id=2453&amp;title=&amp;description=&amp;tabindex=0&amp;theme=gravity-theme&amp;hash=ec2463697d0d9cef7b71236ae60964c7' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2453' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_2453' id='gform_theme_2453' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_2453' id='gform_style_settings_2453' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_2453' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='2453' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='GBP' value='6o6VnGNgSY6oy97HVfq9AUzMoOCbSOavqEBlU23yOtZkrBOhUwF0epIm6rdgeG1\/TS8ncvbxK8YrGXWUxqSS\/+mXJ4kdBugGPCdU8vIvaxOkyjA=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_2453' value='WyJ7XCIxNFwiOltcIjIyODY0N2ViMWU3NTcxZjA4YTY4NGJmMDcwMTk3Y2I0XCIsXCJiMzk3YmQ1MDBmMmFjNjk1ODE4MzdmNTBhYTA2MzQ0OFwiLFwiNGYyNGZkZGEwMzlkNDUxMWFhZGE1NGYwZmQwZmNiZTdcIixcIjUyMmJkMDE2M2I2ZmEwOTI3NDZhZjU5YTg0ZmM1NDk5XCIsXCIzODRlNjk1YjQxMTAzMWFiYmQ2ODEyMGYyZWFhMDYyNlwiLFwiYjkzNDcwNTE2MjkxOGRjZWViMjQzNzRjNmE0NGVmNTlcIixcIjQxMTliODZhMzVjYzJiMWViNDZiMmQ4NjRlNGUzZmNjXCJdfSIsIjQ3MjNiMzA2ZDIyZGVkODA2N2YyMjYyOThkYzI1ODVmIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_2453' id='gform_target_page_number_2453' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_2453' id='gform_source_page_number_2453' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_2453' id='gform_ajax_frame_2453' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 2453, 'https:\/\/legalvision.co.uk\/wp-content\/themes\/legalv-v6\/img\/spinner.svg', true );jQuery('#gform_ajax_frame_2453').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_2453');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_2453').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! 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Therefore, they will enforce them within a dispute as long as the document has:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reasonable, lawful clauses;<\/li>\n\n\n\n<li>precise, understandable wording; and<\/li>\n\n\n\n<li>the user agrees to it.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The last point is why most terms of use agreements state that continued use of the website counts as acceptance of the <a href=\"https:\/\/legalvision.co.uk\/ecommerce-online-business\/marketplace-terms-conditions\/\">terms and conditions<\/a>. Additionally, such clauses avoid irritating customers by having a pop-up window asking for consent to the terms of use upon each visit.&nbsp;You may notice that some websites ask you to create a user profile with your email address and only ask you to accept the terms of use the first time. After that, those websites will simply have to update you, usually by email, when the terms of use are updated.<\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>Moreover, disputes may centre around whether a clause is reasonable. Generally speaking, terms of use documents will be reasonable if they avoid unfair or absurd rules.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<p>A terms of use document acts as a rulebook for users whilst using your website. You should tailor your document to the unique aspects of your website or app to ensure they adequately outline how your business operates. The terms of use document bears legal significance. Therefore, it is worth having a professional draft your company\u2019s user agreement.<\/p>\n\n\n\n<p>If you need help with a terms of use document, our experienced <a href=\"https:\/\/legalvision.co.uk\/contract-lawyers-lp\/\">contract lawyers<\/a> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our <a href=\"https:\/\/legalvision.co.uk\/membership\/\">membership page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1659617274435\"><strong class=\"schema-faq-question\"><strong>Does my company\u2019s website have to use a terms of use document?<\/strong><\/strong> <p class=\"schema-faq-answer\">No. However, for the above reasons, having a terms of use document is highly recommended and can be helpful in future court action relating to your website.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1659617300250\"><strong class=\"schema-faq-question\"><strong>Will courts refuse to enforce certain terms of use clauses?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes. In general, courts do not usually enforce clauses that are intentionally vague, misleading, or seek to abuse the user\u2019s trust.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/173575\" \/>            <input value=\"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-of-use-document\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"What is a Terms of Use Document and When Do I Need It in the UK?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If your business has a website or an app, you must have a terms of use document. This will establish user expectations and limit what your business is responsible for. Often, this is similar to terms of use for traditional physical businesses. However, due to the unique nature of websites, you must tailor the terms<a href=\"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-of-use-document\/\">Continue reading <span class=\"sr-only\">&#8220;What is a Terms of Use Document and When Do I Need It in the UK?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13349,"featured_media":3188,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1707,2346,1836,1574,1203,1004","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[37],"tags":[20,21,174,379],"class_list":["post-173575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commercial-contracts","tag-small-business","tag-medium-business","tag-commercial-contracts","tag-ecommerce"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Do I Need a Terms of Use Document? 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He has particular expertise in Commercial and Employment litigation, as well as data protection and privacy regulations. He is a qualified Solicitor in England and Wales and has a decade of legal experience, including advocacy within civil courts and Tribunals. Tom specialises in civil and employment litigation. He has extensive experience in advising employers and companies as to the requirements of employment law and data protection rules, as well as day-to-day advice on smooth running from a commercial perspective. Qualifications: Professional Skills Course - Law, University of Law; Legal Practice Course - Law, College of Law; Bachelor of Laws, University of Southampton.","sameAs":["https:\/\/www.linkedin.com\/in\/tom-sutherland-72b4509b\/"],"url":"https:\/\/legalvision.co.uk\/author\/thomassutherland\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-of-use-document\/#faq-question-1659617274435","name":"Does my company\u2019s website have to use a terms of use document?","acceptedAnswer":{"@type":"Answer","text":"No. However, for the above reasons, having a terms of use document is highly recommended and can be helpful in future court action relating to your website.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/commercial-contracts\/terms-of-use-document\/#faq-question-1659617300250","name":"Will courts refuse to enforce certain terms of use clauses?","acceptedAnswer":{"@type":"Answer","text":"Yes. 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