{"id":172547,"date":"2022-07-22T02:19:07","date_gmt":"2022-07-22T01:19:07","guid":{"rendered":"https:\/\/legalvision.co.uk\/?p=172547"},"modified":"2022-07-26T09:02:49","modified_gmt":"2022-07-26T08:02:49","slug":"electronic-communications","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/employment\/electronic-communications\/","title":{"rendered":"What to Include in an Electronic Communications Policy in England"},"content":{"rendered":"\n<p><span style=\"font-weight: 400\">As we are now working in a time where electronic communications are part of our everyday life, it is essential that you put in place workplace policies that manage your employees\u2019 use of electronic communications. Your staff will likely use various communications technology to fulfil their job responsibilities, such as the telephone or email. Therefore, your employees need to know what they can and cannot do when communicating electronically. In this instance, you can use a workplace policy to ensure you cover your <a href=\"https:\/\/legalvision.co.uk\/employment\/common-legal-mistakes\/\">legal requirements<\/a> regarding data protection laws. This article explains what you should include in your electronic communications policy.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">What is an Electronic Communications Policy?<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">An electronic communications policy is a guideline that sets out how your staff can use technology in the workplace. Your policy should be sufficient to cover data protection law requirements and give clear examples of ways to use and not to use technology. When your team understands what you expect, they can often work more effectively.<\/span><\/p>\n\n\n\n<div  class=\"box box--icon box--info\">\n    <p>As with any workplace policy, you should ensure that you communicate your policy clearly. Additionally, you should publish your workplace policy in a place where staff can easily access it.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Key Points to Include in an Electronic Communications Policy<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">There are some critical pieces of information your policy should contain. In addition to basics such as who enforces the policy and who the policy applies to, your policy may contain the following provisions.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">1. The Purpose of the Policy&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">It is a good idea to clarify the purpose of your policy from the outset. You may begin by clarifying why your staff need to access technology and state that the policy is not an exclusive list of all situations. You may state what the policy will explain, including what actions you take when your staff do not abide by it. This way, your employees can better understand why the policy is in place.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">2. Use of Communications Systems for Private Communications&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">Your policy should clarify how and when your staff may use technology for personal discussions. It could be as flexible or as detailed as you see fit. For example, your policy may clarify email size limits to clients or telephone numbers that can and cannot be accessed, such as overseas numbers.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Detailing how your staff can use your communications systems for personal use also applies to your:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">phone system;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">mobile phones that staff have access to;&nbsp;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">email systems; and<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">internet access.<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">3. Use of Website Material&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">Your policy should detail how your staff can access the internet to view and copy material. While you would want to ban the viewing and copying of offensive material, you need to be clear on what constitutes offensive material. Therefore, listing offensive material such as nude images and racist language is helpful. This way, an employee is clear about what material they can and cannot access.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">4. How to Conduct Electronic Communications&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">Your policy should indicate how your staff should conduct themselves when communicating electronically. For example, your policy can explain:&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"font-weight: 400\">the tone your employee should adopt when writing to clients; and<\/span><\/li><li><span style=\"font-weight: 400\">whether or not your employees should include a standard disclaimer and business signatures in their communications.<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">5. Including Personal Information&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">Additionally, your electronic communications policy must clarify the personal information that employees can or cannot include. If your employees should not reveal their personal information, your policy should outline any alternatives they may use instead.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">6. Use of Electronic Communications Outside the Workplace&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">Your staff will likely need communication equipment if they work from home. For example, they may have to dial into your business network. It would be best if you clarified what they are allowed and not allowed to do regarding personal use of electronic communications equipment.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">7. Security Issues&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">Security issues can arise when your staff access technology, so it is important to spell these out in your policy. This includes making sure they understand their:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"font-weight: 400\">responsibility for the security of their electronic equipment, such as passwords;&nbsp;<\/span><\/li><li><span style=\"font-weight: 400\"><a href=\"https:\/\/legalvision.co.uk\/employment\/workplace-confidentiality\/\">confidentiality requirements<\/a>, particularly when using other peoples\u2019 electronic communications;<\/span><\/li><li><span style=\"font-weight: 400\">inability&nbsp;to intercept and monitor other electronic communications unless they have permission; and<\/span><\/li><li><span style=\"font-weight: 400\">obligation not to use login details and passwords of other people.&nbsp;<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">8. Rules on Monitoring Your Employees\u2019 Use&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">If you <a href=\"https:\/\/legalvision.co.uk\/employment\/monitor-staff-at-work\/\">monitor your staff&#8217;s technology use<\/a>, you should ensure that you detail this within your electronic communications policy. This can include:&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"font-weight: 400\">the reasons why you monitor your employees&#8217; use of electronic communications equipment;<\/span><\/li><li><span style=\"font-weight: 400\">the extent of your monitoring; and<\/span><\/li><li><span style=\"font-weight: 400\">how you will use your monitoring results.<\/span><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400\">9. Enforcement&nbsp;<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400\">While your policy may look good on paper, it is only effective if you properly enforce it. 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This can help your business comply with data protection laws and allows you to clarify what your staff can and cannot do when using technology. Amongst other issues, your policy should detail how your staff can make personal use of technology. Your policy should also clarify how employees can and cannot use personal information. Further, when you monitor your staff\u2019s use of technology, having a policy is helpful to effectively communicate why you monitor staff and how you will use the monitoring results.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">If you need help drafting an electronic communications policy in England and Wales, our<\/span> <a href=\"https:\/\/legalvision.co.uk\/employment-lawyers-lp\/\"><span style=\"font-weight: 400\">experienced employment lawyers<\/span><\/a><span style=\"font-weight: 400\"> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents for a low monthly fee. So call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our<\/span> <a href=\"https:\/\/legalvision.co.uk\/membership\"><span style=\"font-weight: 400\">membership page<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Frequently Asked Questions<\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1658450823377\"><strong class=\"schema-faq-question\"><strong>What is an electronic communications policy?<\/strong><\/strong> <p class=\"schema-faq-answer\">An electronic communications policy is a\u00a0 workplace policy that details how your staff can use electronic communications and what your penalties are where they breach this.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1658450838902\"><strong class=\"schema-faq-question\"><strong>What is the minimum information an electronic communications policy should include?<\/strong><\/strong> <p class=\"schema-faq-answer\">There is no minimum requirement of information you should include in an electronic communications policy. In saying that, an excellent electronic communications policy should cover data protection laws and any security issues that could arise.<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/172547\" \/>            <input value=\"https:\/\/legalvision.co.uk\/employment\/electronic-communications\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"What to Include in an Electronic Communications Policy in England\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As we are now working in a time where electronic communications are part of our everyday life, it is essential that you put in place workplace policies that manage your employees\u2019 use of electronic communications. Your staff will likely use various communications technology to fulfil their job responsibilities, such as the telephone or email. Therefore,<a href=\"https:\/\/legalvision.co.uk\/employment\/electronic-communications\/\">Continue reading <span class=\"sr-only\">&#8220;What to Include in an Electronic Communications Policy in England&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13326,"featured_media":3199,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"2110,4587,1719,4604,2268,2309","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[35],"tags":[20,429,525,890],"class_list":["post-172547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employment","tag-small-business","tag-workplace-policy","tag-employer-obligations","tag-acceptable-use"],"acf":[],"yoast_head":"<!-- This site is optimized with 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