{"id":1347,"date":"2022-01-09T22:31:52","date_gmt":"2022-01-09T22:31:52","guid":{"rendered":"https:\/\/uk.legalvision.com.au\/?p=1347"},"modified":"2024-10-11T05:01:38","modified_gmt":"2024-10-11T04:01:38","slug":"recover-money-owed","status":"publish","type":"post","link":"https:\/\/legalvision.co.uk\/disputes-litigation\/recover-money-owed\/","title":{"rendered":"How Can My Business Recover Money Owed By a Customer?"},"content":{"rendered":"\n<p>In some cases, your customers<span style=\"font-weight: 400\"> may refuse to pay what they owe you. This can be for various reasons, including dissatisfaction with the product, delayed payment, or simply bad faith. Recovering money owed by the customer is highly important for all businesses, as it is crucial for maintaining good cash flow. This article will outline different options for <a href=\"https:\/\/legalvision.co.uk\/startups\/recover-debt\/\">debt recovery<\/a> and offer some guidance on the best course of action to take to <a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/5-tips-getting-paid-on-time\/\">get paid on time<\/a>.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Provisional Steps<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">You can protect yourself against potential non-payment by getting your customer to agree to certain terms and conditions. Additionally, you should send out an invoice immediately after a transaction. This should set out the agreed price for the service or product you have supplied.&nbsp;<\/span><span style=\"font-weight: 400\">This is a good way of keeping a payment record, and you can use it as evidence if the case escalates to court proceedings.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Talk to Your Customer<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">Before considering any legal steps as part of the debt recovery process, you should start by contacting your customer. Sometimes, they may have simply forgotten, or were waiting for a paycheck.&nbsp;<\/span><\/p>\n\n\n\n<div class=\"box box--icon box--star\">\n<p><span style=\"font-weight: 400\">When talking to your customer, you should send a friendly reminder and avoid being confrontational. If you are confrontational, you could make the customer less likely to co-operate.&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400\">If the customer has not responded to a friendly reminder, you can continue to send them a series of reminders before letting them know that you are considering legal action.&nbsp;<\/span><\/p>\n\n\n\n\n<a href=\"#content-next\"\n   class=\"block p-4 mt-10 text-xl font-bold text-center text-white no-underline bg-gray-800 rounded-t-xl\">\n    Continue reading this article below the form\n    <i class=\"text-xl fa-regular fa-arrow-down\"><\/i>\n<\/a>\n<div class=\"px-6 pt-10 pb-12 mb-10 text-center bg-gray-100 rounded-b-xl sm:px-12 test\">\n    <div class=\"mb-8 text-2xl font-bold text-orange\">\n        Need legal advice?\n        <br>\n        <span class=\"text-lg not-prose\">\n                            Call <a href=\"tel:+448081968584\" class=\"not-prose\">0808 196 8584<\/a> for urgent assistance.\n                <br>\n            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A letter before action warns the customer that they have outstanding debt, and that you are will be proceeding with legal action if they do not pay. This can be a good idea if the customer deliberately takes their time with the payment. They may pay immediately to avoid having to pay legal fees.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Mediation<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">If your customer is responsive to your reminder but cannot pay, you may benefit from a <a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/3-things-to-know-about-mediation\/\">mediation process<\/a>. Mediation is a legal proceeding in which you hire an <a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/role-mediator-commercial-dispute\/\">independent mediator<\/a> to help you and the customer come to an agreed solution. Mediation is important, because a court will usually ask you to attempt a mediation process before initiating more formal court proceedings.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Court Action<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">If nothing else works, you can take court action against the customer. This will likely be in a small claims court if the payment is not part of a complex or highly valuable transaction. The court will have the power to order the customer to pay any outstanding invoices.&nbsp;<\/span><\/p>\n\n\n\n<div class=\"box box--icon box--info\">\n<p><span style=\"font-weight: 400\">If the customer still refuses to pay or turn up to the court hearing, the court can issue a county court judgment.&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400\">A county court judgment will remain on the customer&#8217;s credit records for six years and may hinder them if they try to get a loan. It may be a good idea to outline the potential of a county court judgment to your customer during your letter before action or during your mediation. This will demonstrate the consequences of a failure to pay.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Statutory Demand<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">You can also use a statutory demand against the customer. A statutory demand does not require a lawyer. It threatens the customer with bankruptcy if they fail to or cannot pay. However, a statutory demand can only threaten someone with bankruptcy if they owe you over \u00a35,000.&nbsp;<\/span><\/p>\n\n\n\n<div class=\"box box--warning box--icon\">\n<p><span style=\"font-weight: 400\">There is also no guarantee that a statutory demand will return your money, and it can be expensive. As such, you should seek professional legal advice before proceeding with a statutory demand.<\/span><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Debt Collection Agency<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">Alternatively, you can pay a debt collection agency to handle the issue for you. Debt collection agencies specialise in debt recovery, and can help get your money back if you are a small business.&nbsp;<\/span><\/p>\n\n\n\n<div class=\"box box--icon box--star\">\n<p><span style=\"font-weight: 400\">Debt collection agencies operate in different ways and can charge you different fees. Therefore, you should research what the best service is for your business.&nbsp;<\/span><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Key Takeaways<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">If a customer owes your business money, there are various debt recovery options available to you. The first step should always be to talk to the customer and send them a friendly reminder of their debt. You will resolve some cases at this point. However, if the customer fails to respond to your requests, you can proceed to other options. All in all, you should always keep invoices on hand, as they will be useful evidence throughout the process.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">If you need help with recovering debt, our <\/span><a href=\"https:\/\/legalvision.co.uk\/disputes-lawyers-lp\/\"><span style=\"font-weight: 400\">experienced disputes lawyers<\/span><\/a><span style=\"font-weight: 400\"> can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on <a href=\"tel:+448081968584\" class=\"AVANSERnumber dynamic-number\">0808 196 8584<\/a> or visit our <\/span><a href=\"https:\/\/legalvision.co.uk\/membership\"><span style=\"font-weight: 400\">membership page<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400\">Frequently Asked Questions<\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1641767321023\"><strong class=\"schema-faq-question\">What is mediation?<\/strong> <p class=\"schema-faq-answer\">Mediation is a negotiation process supervised by a third-party mediator. They will help you and the customer reach a settlement.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1641767329797\"><strong class=\"schema-faq-question\">How do I recover a late payment?<\/strong> <p class=\"schema-faq-answer\">You can try to recover a late payment using the same methods as non-payment. It may be a good idea for a late payment to communicate with the customer and make sure that they can eventually pay. If they cannot, then you should proceed with legal action.\u00a0<\/p> <\/div> <\/div>\n<div class=\"not-prose m-feedback-prompt\">\n    <!-- Thumbs up\/down bar -->\n    <div class=\"m-feedback-prompt__main\">\n        <div class=\"m-feedback-prompt__title\">Was this article helpful?<\/div>\n        <div>\n            <!--span class=\"m-feedback-prompt__button--text\">Thanks!<\/span-->\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--yes\"\n                    data-analytics-link=\"feedback-prompt:yes\" aria-label=\"Agree\">\n                <i class=\"fa-regular fa-thumbs-up fa-3x\"><\/i>\n            <\/button>\n            <button type=\"button\" class=\"m-feedback-prompt__button m-feedback-prompt__button--no\"\n                    data-analytics-link=\"feedback-prompt:no\" aria-label=\"Disagree\">\n                <i class=\"fa-regular fa-thumbs-down fa-3x\"><\/i>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    <!-- Feedback form -->\n    <div class=\"m-feedback-prompt__form\">\n        <div class=\"m-feedback-prompt__form--thanks \">\n            <div>Thanks!<\/div>\n            <p>\n                We appreciate your feedback \u2013 your submission has been successfully received.            <\/p>\n        <\/div>\n        <form id=\"contact-form\" class=\"m-feedback-prompt__form--form\" action=\"\" method=\"post\">\n            <input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"9eb4f72322\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/api\/wp\/v2\/posts\/1347\" \/>            <input value=\"https:\/\/legalvision.co.uk\/disputes-litigation\/recover-money-owed\/\" type=\"hidden\" name=\"currenturl\"\n                   id=\"currenturl\">\n            <input value=\"How Can My Business Recover Money Owed By a Customer?\" type=\"hidden\" name=\"currenttitle\"\n                   id=\"currenttitle\">\n            <label>\n                <!-- display on thumbs-up -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--yes\">\n                    Can you tell us <span class=\"font-semibold\">why<\/span> you found it helpful?\n                <\/span>\n\n                <!-- display on thumbs-down -->\n                <span class=\"m-feedback-prompt__feedback m-feedback-prompt__feedback--no text-lg\">\n                    How can we better improve this article?\n                <\/span>\n                <textarea name=\"feedbackmessage\" id=\"feedbackmessage\" required><\/textarea>\n            <\/label>\n\n            <div class=\"m-feedback-prompt__form--error\" id=\"form-submit-error\"><\/div>\n            <button id=\"submit-contact-form-button\" type=\"submit\" name=\"commit\" class=\"m-feedback-prompt__form--submit\"\n                    data-analytics-link=\"feedback-prompt:submit\">\n                Submit            <\/button>\n        <\/form>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In some cases, your customers may refuse to pay what they owe you. This can be for various reasons, including dissatisfaction with the product, delayed payment, or simply bad faith. Recovering money owed by the customer is highly important for all businesses, as it is crucial for maintaining good cash flow. This article will outline<a href=\"https:\/\/legalvision.co.uk\/disputes-litigation\/recover-money-owed\/\">Continue reading <span class=\"sr-only\">&#8220;How Can My Business Recover Money Owed By a Customer?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":13325,"featured_media":608,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"2411,3262,2080,2398,1197,2100","_relevanssi_noindex_reason":"","editor_notices":[],"footnotes":""},"categories":[26],"tags":[20,21,23,241,254,255,256],"class_list":["post-1347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disputes-litigation","tag-small-business","tag-medium-business","tag-mediation","tag-debt-recovery","tag-invoice","tag-debt-collection","tag-statutory-demand"],"acf":[],"yoast_head":"<!-- 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He specialises in disputes and commercial transactions and has experience in commercial litigation in the UK. He has completed placements at various Chambers and white shoe law firms specialising in both contentious and transactional law, and served as a Parliamentary Intern in the House of Commons. In addition, he also has experience in advocacy through having worked at an international NGO. Qualifications: Masters of Laws (LLM), BPP Law School, BA, Jurisprudence, University of Oxford; MSc, Political Theory, London School of Economics and Political Science (LSE).","sameAs":["https:\/\/www.linkedin.com\/in\/efe-kati\/"],"url":"https:\/\/legalvision.co.uk\/author\/efekati\/"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/recover-money-owed\/#faq-question-1641767321023","name":"What is mediation?","acceptedAnswer":{"@type":"Answer","text":"Mediation is a negotiation process supervised by a third-party mediator. They will help you and the customer reach a settlement.","inLanguage":"en-GB"},"inLanguage":"en-GB"},{"@type":"Question","@id":"https:\/\/legalvision.co.uk\/disputes-litigation\/recover-money-owed\/#faq-question-1641767329797","name":"How do I recover a late payment?","acceptedAnswer":{"@type":"Answer","text":"You can try to recover a late payment using the same methods as non-payment. It may be a good idea for a late payment to communicate with the customer and make sure that they can eventually pay. If they cannot, then you should proceed with legal action.\u00a0","inLanguage":"en-GB"},"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/1347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/users\/13325"}],"replies":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/comments?post=1347"}],"version-history":[{"count":12,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/1347\/revisions"}],"predecessor-version":[{"id":190749,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/posts\/1347\/revisions\/190749"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media\/608"}],"wp:attachment":[{"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/media?parent=1347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/categories?post=1347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legalvision.co.uk\/api\/wp\/v2\/tags?post=1347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}